The site and information is organized in a way that's easy to access and clear to understand. We haven't had any need to contact Customer Support, however they did reach out directly to ensure everything was working well (which it was)

What I like most of all is that it's very hands-off once we finalize the lists of customers we'd like to interview. Everything from the outreach to the customers to the publication of the interviews is handled by Clozd once we send over data from our CRM. The platform is intuitive, easy-to-use, and we can add as many users as we want. You can filter data in different ways for a high-level snapshot or view more granular data, like loss reasons by competitor. I also really like the integrations with Slack and Gong. The Slack integration automatically notifies stakeholders when interviews are published and the Gong integration provides transcripts to calls associated with the opportunity and one-click access to view the calls within Gong. Lastly, I love the tagging functionality. We can highlight text and tag a person or tag it within a category for reference later and to provide visibility into certain topics that stakeholders care about.

The platform, it is nice to have all of our data in an easy-to-use dashboard. It was also very easy to integrate with our Salesforce instance to automatically pull in closed opportunity data. This helps speed up and automate our outreach programs.