1. The team from support to management do listen to our feedback and implement changes that we've suggested where and when possible / makes logical sense to do so. 2. Support is good, timely and listen. Not AI but humans that understand. If you lay out step by step instructions to replicate any issues, they can then replicate it and apply a fix / patch. 3. When everything is running smooth, it streamlines our processes from PO, SO, sync'ing of stock, warehouse management, 3rd party platform integrations, cogs, BOMsm batch tracking etc etc. 4. UI is quite good / nicely laid out, probably the main dashboard could do with an overhaul. 5. It's real and actual accounting. Other platform's out there don't track landed COGs correctly and many use averages which isn't correct when re-ordering products. 6. The team listens to our feature requests / ideals and have implemented them when possible. 7. AI options we don't really use just yet. 8. Pricing is fair but does seem to increase yearly.

It connects Shopify and marketplaces, so inventory and orders update automatically in one system.

I want to specifically recognize Jason Hallam from Cin7 Core support. I had a very difficult CSV bank statement import issue that was blocking our April reconciliation and tax reporting process. This was not a simple support ticket. The file looked clean on the surface, but there were hidden formatting issues, possible export format changes, and one problem line inside the data that made the upload fail. Jason handled the issue with an exceptional level of care, patience, and technical skill. He did not give me a generic answer. He reviewed the file, identified hidden formatting problems, rebuilt the CSV, checked raw file behavior, explained what he found, and kept working through the problem even when the first solutions did not resolve it. The final breakthrough came from Jason’s suggestion to compare the current file against a previous file that had successfully imported. That suggestion led me directly to the actual issue: the date structure had changed. Once I corrected the date structure and also fixed the problem line Jason had already identified, the import succeeded. I want to be very clear: Jason solved this. His persistence, ownership, and practical troubleshooting directly led to the resolution. This was one of the best customer support experiences I have ever had. Jason made me feel heard, understood the urgency, and treated the issue as if it mattered. That kind of support makes a real difference when a business process is blocked.