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Calabrio

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4.5 out of 5 stars
329 reviews
  • 2 profiles
  • 7 categories
Average star rating
4.5
Serving customers since
2007

Profile Name

Star Rating

231
82
18
0
4

Calabrio Reviews

Review Filters
Profile Name
Star Rating
231
82
18
0
4
KN
Kayla N.
CSR at Servicom
02/14/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Recommended for scheduling employees

|Calabrio ONE
I liked how easy it was to navigate. I could request days off within the app. I also liked how HR could send announcements to us through the app.
NP
Nicole P.
02/14/2019
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Effective and Flexible Tool

|Calabrio ONE
I love that Calabrio allows us to import metadata from third party tools, which helps us to better understand the customer (and employee) journey. Also, I love that Calabrio builds the tool that its clients needs, which makes it more user friendly; they are eager to consult their clients at every step of the way. Their analytics product is extremely effective.
JL
Jeff L.
02/14/2019
Validated Reviewer
Verified Current User
Review source: Organic

Slick design, regular updates

|Calabrio ONE
Calabrio has a great user interface that integrates WFM, QM, call recording, and analytics into an intuitive and easy to navigate platform, their online help system is robust and superior to the help files I've used in other workforce management products, and Calabrio seems truly open to user feedback to plan for future product updates and features, which makes it feel more like being part of a community of users rather than just an anonymous customer.

About

Contact

HQ Location:
Minneapolis, MN

Social

@Calabrio

What is Calabrio?

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.​We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.​ Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Details

Year Founded
2007