Calabrio
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Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability- Optimized, automated forecasting, scheduling and planning with cutting-edge features secure service levels and empower and engage employees.
Calabrio Reviews
Cole A.
My experience with Teleopti: User friendly and ease of use + functionality.
Curtis D.
Teleopti is great!
Tanasia L.
Lots of capability for WFM but unreliable feautures
About
What is Calabrio?
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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