Calabrio
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Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Teleopti, a top, global provider of Workforce Management (WFM) software, offers a world-class WFM solution that is advanced, localized and efficient to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability- Optimized, automated forecasting, scheduling and planning with cutting-edge features secure service levels and empower and engage employees.
Calabrio Reviews
Brandon P.
Director, Concierge @ Aritzia | People, Sales, Service, & OperationsIt's a great tool and resource
Anthony F.
Performance Analyst at NavientCalabrio ONE puts so many things together
Caitlyn K.
High Impact Tool for Managing Contact Center
About
What is Calabrio?
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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