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Calabrio

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4.5 out of 5 stars
329 reviews
  • 2 profiles
  • 7 categories
Average star rating
4.5
Serving customers since
2007

Profile Name

Star Rating

232
82
18
0
4

Calabrio Reviews

Review Filters
Profile Name
Star Rating
232
82
18
0
4
Will W.
WW
Will W.
02/13/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Intuitive Unified Platform

|Calabrio ONE
One of the best things I like about Calabrio One is having a Unified Platform without having to switch between different systems - WFM scheduling, QA call recordings, and analytics are all in one place.
DW
Darlene W.
02/12/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Educational and Very Helpfull Tool

|Calabrio ONE
The different ways that the tool can be used. We use it for Analytics, WFM, QM hopefully soon to be AI. We love working with our Customer Success Manager Sumner. He is very attentive with what we need. We use Calabrio everyday for over 500 hundred agents half of those are WFM. Our agents have easy access to their recordings and evalutations to better their selves if need be.
SS
Sarah S.
02/11/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

The good and bad of Calabrio

|Calabrio ONE
Being able to evaluate calls in a system that will allow us to pull reporting and statistics has been invaluable. Creating evaluation forms is easy and the basic reporting is helpful.

About

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HQ Location:
Minneapolis, MN

Social

@Calabrio

What is Calabrio?

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.​We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.​ Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Details

Year Founded
2007