Been with them a bit over a year now and feel like we're in safe hands with Endpoint and M365 monitoring. Rarely log in to the portal it because it's set and forget, and the setup process is easy enough with their KB articles. Had several informational emails to verify things at our end (i.e. checking a suspicious application), and have now had several escalations suspicious enough to warrant a call to our team, mostly for suspicious M365 logins. They feel more hands on than Huntress, and feel like they're usually about 6-12 months ahead of Huntress' product releases for things like Defender for Ednpoint integrations and such. Support is also superb.

What I like the most about Blackpoint is that you always get someone on the phone fast when you need it. We have had Blackpoint lockout accounts in the middle of the night to protect against business email compromises. I can sleep better at night knowing we have Blackpoint to watch over us.

The three components they utilize into their philisophy to make it stand out as an MDR service.