You know you can take your eyes off the system, safe in the knowledge that the right people are looking when you are not. what a wight of our sholders, I can not recommend highly enogh, I am impressied by all responses and actions and has helped reduce helpdesk support cost overall.

Every professional at BlackPoint Cyber with whom we directly have interacted -- from CEO Jon Murchison to Senior VP of Response Operations Wil Santiago to our awesome Senior Partner Account Manager Nicole LaDue and the people on their SOC and support teams -- all share the same passion for defending their clients from the seemingly ever-growing threats in the cyberverse. EVERYONE is accessible in the organization for conversations and discussions; management does not hide behind any business gatekeepers. To our perspective, this offers a refreshing experience as a business partner. For example, if we ever wish to talk with Jon, we just reach out and coordinate a mutually convenient time (or send him an e-mail). He attends conferences and can be found at their booth like the rest of the team for direct dialog. Our experience with each person -- from the aforementioned individuals to the different overnight SOC engineers who have to deliver that unfortunate 2:00 a.m. wake-up call -- have great customer relationship skills. If something is amiss, the team will ACT to mitigate as effectively as possible on and THEN call the responsible party day or night to detail the situation and whether further work is required at that moment. Other solutions may rely on creating a ticket and/or sending an e-mail (passive communication) seeking authorization to actually DO something, which we do not find particulary comforting or helpful. The product is easy to integrate and instead of offering their primary product's capabilties into separate ala carte purchases, they combined the device MDR with their Cloud Response (Microsoft 365) protection with very easy-to-follow instructions to integrate the client software to most EDR products like SentinelOne, Cylance, Crowdstrike, BitDefender, Sophos, Webroot, etc. (it inherently integrates with Microsoft Defender). It also has low impact to the performance of the device. The company does not rest on its laurels; it is constantly putting resources into enhancing its products' capabilities and creating new options, like their version of a SIEM called "LogIC" for log collections or Application Control for approving the use of familiar applications while restricting the unknown. Their management portal is easy to navigate, even for multi-tenant groups like ours. We also get educational e-mail notifications on threats their SOC have discovered, so our team can be aware of what is causing a stir in the cybersecurity community in general. Unlike some other firms, we have found them to be very accommodating both with respect to sales, account, and technical support. No overbearing sales calls. No pressure tactics to "sign up for x number of licenses before the prices suddenly increase next quarter." It seems this organization understands its clients well. The pricing per endpoint is acceptable with discounts for higher quantities. Considering there is no per-user cost for the Cloud Response (licensing is based on device count, not user), we consider this a fair exchange for the cost per installation. We know of several other companies like ours that trust BlackPoint Cyber; do not just take our word for it -- ask around!

Easy of use, fast deployment, easy of integration and effective. Excellent presales and aftersales support.