Being able to push surveys and gather feedback in an easy way

I've been using Birdeye to manage online listings and customer reviews for multiple offices, and I couldn't be more impressed! Their platform is intuitive and makes staying on top of online reputation effortless. The support team is always responsive and helpful whenever I have questions. Birdeye has truly simplified managing feedback and maintaining a professional online presence. I highly recommend them to anyone looking to streamline their review management and online listings!

The best part of Birdeye as a DSO is the ability to centralize and automate our review management without the necessity to overwhelm our busy practices. We were able to set up customized responses to reviews, auto reporting, identify trends and have a better overall picture of our practice experiences. We've had great support from our account managing team and never go without communication. As an added thought, I appreciate the partnership with both our day to day success manager as well as the account manager. They always make sure we know about new features or solutions we can consolidate our vendor relationships. We will hopefully be switching some additional tools to Birdeye which should save several hundred dollars a month across our practices. UPDATED 2024: We've been using Birdeye for over 2 years now and it's only gotten better. We now have the ability to customize our reports, which was one of my challenges at first. We've added new tools to our package and look forward to adding more in 2025.