We love Birdseye! We've been using it for almost over a year now, however, I used it at an old company, so I'm technically a returning customer! The quickness of seeing a review posted (immediatly versus Google takes 24+ hrs to send the notification), the package options (we have the one with the web chat feauture), the ease of asking for and collecting reviews through text links, the surveys, making sure all of our info is the same across all platforms AND fast and great customer service support. Getting set up was a breeze too and the staff to assist in that made it all the better. We use it DAILY and could not imagine reviews without it. It was seamless to integrate into our website and daily routines. It has made our compnay more accessible for customers, converting those to sales!

My company primarily uses Birdeye for online review/reputation management. We find the responsiveness of people writing reviews to be much higher than on our own. The customer support team is very responsive. Whenever I have an issue or question arise, I have an answer back shortly. My clients really appriciate the ease of integration as well. The clients we have that use the system really enjoy it. Many of them have very busy day to day lives and are turned off by the idea of sending out review requests. Becasue of this, they are always pleasently surprised when they learn how easy the system is to use and how frequently they can send out reviews. Implementing Birdeye into their routine has been seamless. Even the clients who are not integrated and manually enter names for reviews, find the process easy. There are a bunch of other features related to reviews that make the system great as well such as replying to reviews, adding widgets to your website, etc. One of my favorites is the addition of AI. Makes responding to reviews super quick! My clients have really enjoyed this feature as well and have actually been responding to them themselves.

Social media management made easy! Post and schedule for all platforms (FB, Google, IG) in one place, including stories and reels—features many others lack.