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Birdeye

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3,061 reviews
  • 1 profiles
  • 16 categories
Average star rating
4.7
#1 in 26 categories
Grid® leader
Serving customers since
2012
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Alhena AI

34 reviews

Product Description

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase. Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context. Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

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Star Rating

2750
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36
6
21

Birdeye Reviews

Review Filters
Profile Name
Star Rating
2750
335
36
6
21
Rose C.
RC
Rose C.
01/07/2025
Validated Reviewer
Verified Current User
Review source: Organic

Bideye is a useful tool for gaining reviews

The dashboard can give you informative insights. The review automation from Zapier keeps everything running on the background at ease. The social tab consolidates all social media at one platform! We can schedule contents in 1 click!
Sandeep  G.
SG
Sandeep G.
01/07/2025
Validated Reviewer
Verified Current User
Review source: Organic

Best Platform to manage your reputation

i like their feature that will manage your brand reoutation by asking customer to give you review on different platforms.
Kailly A.
KA
Kailly A.
01/07/2025
Validated Reviewer
Verified Current User
Review source: Organic

Content Creation made easier with AI

It helped us craft responses to our social media contents, even generates great images according to contents. Easy campaign automation with the help of birdeye's stellar customer service.

About

Contact

HQ Location:
Palo Alto, CA

Social

@BirdEye_

What is Birdeye?

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

Details

Year Founded
2012