I love that Birdeye makes it easy to monitor all our online review from various portals in one easy place. Keepin in touch with our clients and posting replies is a breeze using Birdeye! It is very easily integrated into all our platforms, easy to implement and has great customer support. I use Birdeye on a daily basis to keep up with our online reviews!

We love the features that allow us to request customer reviews, request feedback, and chat with clients over text and website chat. It's helped us be more reachable to our clients and communicate in a way that works best for their day. We use Birdeye for: - Online chat replies in a unified inbox - Replying to reviews in one platform - Social Media management - Local Listing Management - Experience Management - Online Reputation Management -Checking the status of their order - Making a change to their order - Requesting a date change or cancellation of their order I have shopped other platforms, and Birdeye is super user friendly; I'm able to add other employees who can easily pick up where I left off and join on the tasks. Customer support is 10/10. They are willing and able to quickly look into any issue we have. I am on Birdeye every single day - between my phone and the app, they make it easy to access any time of day. Some features are easier to implement than others, easy to add our Facebook, Instagram, google. Harder for us to integrate POS.

It's got a chatbot that's reliable and efficient, it keeps us in touch with our customers round the clock. The review generator is pretty great, too. It helps us gather customer feedback in no time. The dashboard keeps all our customer messages and information sorted and easy to find. It is something we use all the time because of how easy it is to use.