Aspect (an Alvaria, Inc. portfolio brand)
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In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Alvaria Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved.
Alvaria Engagement Analytics is a powerful speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels.
Automate decision making and campaign management and refine the quality of interactions with precision and efficiency.
Aspect (an Alvaria, Inc. portfolio brand) Reviews
Chris I.
Many features
MIguel I.
Very usefull
Rosaria C.
Very powerful tool to manage medium-large call centers
About
What is Aspect (an Alvaria, Inc. portfolio brand)?
Alvaria is on a mission to humanize the service economy. As an industry leader in workforce management and contact center CX technology for over 50 years, Alvaria has provided large global enterprises with a comprehensive suite of secure, autonomous solutions that enhance satisfaction and success for both employees and customers. This vision fosters a more connected and thriving world and drives brand loyalty for clients. In response to accelerated company growth, Alvaria announced the return of its legacy brand Aspect, which aims to deliver innovation, larger efficiencies, and greater business results.
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