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Artiwise

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12 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.9
Serving customers since
2015

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Artiwise Reviews

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Star Rating
12
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Merve E.
ME
Merve E.
Migros şirketinde Sales Planning Executive
03/06/2024
Validated Reviewer
Verified Current User
Review source: Organic

Artiwise is always a supportive business partner.

A partner that offers smart solutions. Artiwise is focused on business solving
CT
Cansu T.
03/06/2024
Validated Reviewer
Verified Current User
Review source: Organic

Artiwise is a very successful business partner

Easy to work with. Good at offering flexible solutions. Artiwise is mostly focused on business solutions rather than a simple coding process and is always ready to suggest good alternatives to solve the issues
Melike Yağmur D.
MD
Melike Yağmur D.
Quality and Method Responsible at Renault Turkey
02/29/2024
Validated Reviewer
Verified Current User
Review source: Organic

Best Practice

Artiwise, which we call best practice, has made many contributions to us in the analysis of the customer experience journey. Customer feedback (surveys, Google reviews), which we used to do manually and take a lot of our time, is now analyzed practically and quickly on the Artiwise platform. First of all, our data quickly adapted to the Artiwise platform and we started our work. Along with the capabilities of the platform, an automated artificial intelligence analysis was presented. We obtained results in many topics such as labeling system, sentiment measurement, and impact analysis. After the learning process, the Sales and After-Sales distinction of Google comments, which is an important breakdown for us and which we do manually, has now started to be done automatically by Artiwise. Artiwise, which offers root cause analysis along with insights, has added many widgets such as trend analysis and comparison reports. Along with the results we receive, we analyze all the positive and negative feedbacks of our customers in detail and proactively create our action plans for the necessary issues. We started to work with Artiwise to use technology in the best way in customer experience and we continue our journey by making good progress.

About

Contact

HQ Location:
İstanbul, TR

Social

@artiwise

What is Artiwise?

Artiwise is an AI-Powered Voice of the Customer platform that drives sustainable customer satisfaction. By comprehensively analyzing call center conversations, surveys, live chats, social media interactions, reviews, and support tickets, Artiwise converts customer feedback into actionable customer insights and effective strategies. This holistic approach provides a 360-degree view of actionable insights in real time, ensuring sustainable customer satisfaction for businesses. The foundation of Artiwise's holistic approach lies in root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions. This enables businesses to make informed and strategic decisions. Artiwise goes beyond traditional solutions, providing businesses with the tools to maximize customer satisfaction and build lasting customer relationships.

Details

Year Founded
2015