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Artiwise

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4.9 out of 5 stars
11 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.9
Serving customers since
2015

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Star Rating

12
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Artiwise Reviews

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Profile Name
Star Rating
12
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CD
Cansu D.
03/27/2024
Validated Reviewer
Verified Current User
Review source: Organic

Effortless Implementation, Invaluable Insights

|Artiwise
The Artiwise team excels in both technology and customer relations. Throughout the proposal phase, they demonstrated remarkable proficiency in content detailing, communication, and technological expertise. the integration phase was smootless and they supported us. since implementing the VOC product, it has significantly enhanced our customer processes from day one. The tool is easy to use and straightforward. We utilize it daily and translate its results into actionable steps.
Yadigar Yaren .
Y
Yadigar Yaren .
Alpha Intern
03/08/2024
Validated Reviewer
Verified Current User
Review source: Organic

The best tool to improve customer experience

|Artiwise
One of the standout features of Artiwise is its ability to handle vast amounts of data in real-time using AI algorithms. We are having an omnichannel customer experience as our call center calls, surveys and social media channels are being analyzed. Thanks to AI analysis, we can identify the key insights and root causes of the issues. The sentiment analysis, sentiment score, and impact analysis functionalities are particularly very good, as they provide actionable insights for strategizing problem-solving approaches. In addition to this, the platform offers the flexibility to analyze data based on various parameters such as dealer information and brand. This feature helps us to create tailored action plans that can address specific issues unique to different contexts.
Melike Y.
MY
Melike Y.
Borusan Otomotiv şirketinde CX Customer Management Unit Manager
03/06/2024
Validated Reviewer
Review source: Organic

CX Customer Management Unit Manager

|Artiwise
We are very happy with the customer insight analysis, sentiment analysis provided for us to improve the customer experience.

About

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HQ Location:
İstanbul, TR

Social

@artiwise

What is Artiwise?

Artiwise is an AI-Powered Voice of the Customer platform that drives sustainable customer satisfaction. By comprehensively analyzing call center conversations, surveys, live chats, social media interactions, reviews, and support tickets, Artiwise converts customer feedback into actionable customer insights and effective strategies. This holistic approach provides a 360-degree view of actionable insights in real time, ensuring sustainable customer satisfaction for businesses. The foundation of Artiwise's holistic approach lies in root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions. This enables businesses to make informed and strategic decisions. Artiwise goes beyond traditional solutions, providing businesses with the tools to maximize customer satisfaction and build lasting customer relationships.

Details

Year Founded
2015