Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE).

Podemos pegar e fechar um ticket usando a ação podemos mudar um Departamento, localização, categoria, no painel, podemos adicionar escala de turno de TI com número de telefone.

Fácil de implementar, muito fácil recurso rico, quase tudo que eu preciso está no GLPI facilidade de uso Frequência de uso. Facilidade de integração com BOT do telegram, login por e-mail