I think that Siena is great for businesses who get the same questions everyday from customers. We love that we can train Siena like an agent and that she can take care of the easy responses (and some tougher ones) so our agents can focus on other inquiries.

Na maior parte, Siena responde bem aos tickets. Ela é capaz de fornecer informações precisas aos clientes que as solicitam, além de encaminhar tickets para o suporte humano quando percebe que não pode atendê-los.

I love how user friendly the interface is. It's really easy to make automations and i really love how you can test automations in the playground.