Nós amamos a visibilidade que o Nexthink oferece em nossos endpoints, aplicativos e experiência do usuário. Isso nos permite identificar e resolver problemas rapidamente. Análises em tempo real, monitoramento proativo e alertas nos ajudam a tomar ações preventivas para evitar interrupções. Insights acionáveis fornecem excelentes pontos de partida para reduzir ineficiências no ambiente. A capacidade de integração com soluções ITSM nos ajuda a trazer dados do Nexthink e ações de remediação diretamente para nosso suporte de linha de frente no ServiceNow.

The move to the Infnity platform takes Nexthink from being a product that delivers multiple proactive functions for supporting end user computing environments to a system that puts resolutions at the finger tip of Service Desk technicians. If you use a virtual assistant or other chat bot you can put that same power at the finger tip of the end user. Add on workflow in Nexthink and you can now proactively identify situations using investigations, communicate out to end users before they report or identify an issue, give the end user choices on how to resolve the issue by selecting a remote action to run or having the system run a remote action and then notifying the end user it is done. Last Nexthink will even create a ticket in your ITSM system for tracking purposes. You do not need to have any coding experience all though knowing a bit of Power Shell scripting doesn't hurt. It is very easy to maintain and to build upon what you have done previously. Inaddition to all the features I mentioned above there is so much more including application experieince, software metering, and much more. We have been a client for over 4 years and their support and partnership to make our deployment a success is as good or better than any other product I have ever used. They truly act upon the idea that our success is their success. We ue Nexthink everyday throughout IT for trpubleshoot, problem resolution, reporting. CMDB updates, Sw upgrades, License management, Surveys, and so much more.

Informações claras sobre o que está acontecendo em todo o ambiente Ações remotas Muito bom engajamento/suporte do fornecedor Implantação/atualizações fáceis do coletor