I've used a few other user metrics tools before. Heap has had the best self-service aspect. It took a little work going through the education materials to figure out what I needed to do, but once I understood all the tools and metrics available it was pretty fast for me to start creating charts. The Live Data Feed is great. It allows you to pinpoint the exact user interaction you are trying to measure without having to work with engineers to add segment events. Heap has allowed me to gather quick insights when I needed to make fast prioritization decisions and I have set up longer-term monitors on things I want to keep an eye on.

A capacidade de criar KPI's e insights a partir de um grande conjunto de dados é única e fornece uma funcionalidade que é quase impossível de replicar sem um esforço significativo em uma solução desenvolvida internamente.

It is easy and intuitive when labelling events and buttons and easy to conduct analysis later on it, which provides a tonne of value.