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Gladly

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4.7 de 5 estrelas
956 avaliações
  • Perfis 1
  • Categorias 9
Classificação média por estrelas
4.7
Atendendo clientes desde
2014
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Nathanel C.
NC
Nathanel C.
02/12/2025
Avaliador validado
Fonte da Revisão: Orgânico

Amazing new platform

|Gladly
The fact that it has everything in one place
KZ
Kara Z.
02/06/2025
Avaliador validado
Usuário atual verificado
Fonte da Revisão: Orgânico

Love the Gladly support team and the product

|Gladly
The functionality is great for our small team, the AI functions are always evolving in productive ways. The Liveboards, Routing, People Match, and Rules functions save to much time and are easy to implement
MC
Marzio C.
02/06/2025
Avaliador validado
Fonte da Revisão: Convite de Vendedor
Revisão Incentivada

We can finally focus on our customers, not the process

|Gladly
The customer service platform offered by Gladly delivers exceptional capabilities to handle customer interactions. Through the Gladly contact profile feature our support operations become more efficient because we can see all customer communication records in one place. Gladly connects email and phone and social media support channels through its omnichannel system to maintain continuous communication between our team members. The system achieves its objectives through maintaining contented customer relationships.

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HQ Location:
San Francisco, California

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@gladly

What is Gladly?

Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures

Details

Ano de Fundação
2014