The product reduces the work and time it takes to transcribe meetings, especially those meetings that have a large number of attendees and which require accuracy. This is particularly true when attendees are from various countries that speak other languages as a primary language. An accurate transcription, in this case, makes it easier for the attendees to review and fully understand the content. The ability to have on hand a break out of topics, timelines, and assignments is super helpful. This is coupled with a "living transcription" that allows a reviewer to focus on a part of the conversation, complete with video, to better undertand the topic at hand. Implementation was super easy, just configure the service and invite Fred to the meeting. Everyone has been able to use it. I use Fireflies in literally ever Zoom meeting because it augments and improves communication. The integration with Zoom was simple, and nearly automatic. No one that I've recommended the service to has had any trouble setting it up or using it. I'm not able to speak to customer support because, frankly, we haven't needed any. It just works. I've yet to find a situation where I needed to reach out to customer support to solve a problem. If customer support works as well as the rest of the service, I'd expect it to be top shelf. Our many meeting attendees have raved about the results and many have adopted Fireflies in their own meetings and practices.

Its easily manageable the storage and files

Fireflies is easy to use, it works PERFECTLY with Google meet since with the Chrome extension is possible to traspript all the conversation and summarize it without annoying alert and invitation of external notetaker bot.