Imagine every pain point you've experienced with Intercom, Zendesk, or similar platforms—now remove them. That’s Dixa. It’s agent-friendly, management-friendly, and provides easily digestible data, perfect for those with little time to spend formatting. Their support team is outstanding; they don’t just offer assistance but genuinely care about the success of your team.

Dixa offers a function for assigning open customer concerns across platforms (e-mail, telephone, chatbot, social media, etc.) according to finely configured priorities. This means that work is no longer carried out bluntly according to lists. In addition, Dixa offers the function of easily incorporating your own system integrations in the form of HTML-based custom cards, which also makes work much easier. These two functions already save an enormous amount of time. There is also a good range of AI support, which works particularly well with case summaries and translations and offers great support! In terms of administration, Dixa's flow builders (email, chatbot, telephony) are perfect. Super easy to use, visually very pleasant and intuitive. In general, Dixa has a very good interface and makes the daily work of our entire Customer Success team much easier!

estabilidade e resposta rápida do suporte