Foi realmente uma surpresa para mim ver como é fácil de usar e as diferentes ferramentas que a Atera me oferece. Ele me dá um grande suporte com meus tickets, é muito interessante.

I love the fact that there is unlimited agents, I hate being nickel and dimed by other offerings (former Kaseya admin here) that continually raise their prices while offering functionality I don't need and don't use.

I like that the cost is per technician and not per device, since we have a high ratio of devices to IT employees. It's nice to have a single pane of glass that provides much of the things needed on a daily basis. While it doesn't scratch every itch is does a lot for the money. Being able to see the status of individual machines with details and access to lots of relevant information without having to get directly onto the machine. Also nice that it includes the remote access built in. There are lots of AI features (which I haven't used much), but I can see the future benefits. I use it daily and it installs easily. The customer support is quick and helpful. There are integrations with many products, but not with the ones I need yet.