Discussões de Talkdesk

As Talkdesk has a SIP-trunk with Zoom Phone (as an add-on). It does not have function to transfer the calls to a ZoomPhone internal phone number (ZoomPhone internal 5-digit extension).

Currently Talkdesk callback function does not allow a caller to specify to which number to receive a call back at. It sounds like this function was designed mostly around the mobile user use case. The issue with this is a calling party might be blocking caller ID and without a return call phone... Leia mais

We would like to see Talkdesk to get away from using CTI integrations with 3rd party apps which unfortunately relies on CallBar.

We've run into an issue when agents use Talkdesk CallBar application, Talkdesk Cloud back-end is not able to detect if there is an existing user session in progress. The error message we get from CallBar is a network connectivity. It does not state that the user is already logged in. The other... Leia mais

We've run into an issue with TalkDesk related to the dependency on CallBar. The main use case for CallBar is it's ability to redirect the inbound calls to an external PSTN number as we would like to keep voice traffic outside of Citrix. It seems that CallBar was not designed to run in a... Leia mais

Would like to be able to conduct all calls via phone in order to be more remote.

Las opciones al finalizar una pregunta, se pueden vincular con campos de salesforce Service Cloud? Vincular también los records a los accounts

Please change the way to track the call due to the fact that it's really complicated to see the history of call and try to track who did you speak with. since if you don't have any information about the load ID or a phone number. Also having the option of having a call tracking will improve our... Leia mais

In this survey it asked with integrate with Talkdesk, but I am not aware of any integrations. What integrations are available with Talkdesk?

I'd like to use it when I'm on the go, however, I need to go to browser first and login. It would be easier if I can use it thru mobile app.