Prós e Contras de Talisma Chat & Cobrowse

Talisma helps you to set up screen sharing and co-browsing on the go for your clients without them having to download any external apps. It works pretty much like AnyDesk, but it has more features which are better for a professional environment. Its easy for the clients to navigate and doesn't require a lot of explaining.

1) The latency is better than other competitors, like Anydesk.

2) Features like tab sharing and sound sharing.

3) Works fine even on average internet connections.

4) It's very easy to integrate into our work desktops because there is an option to hide specific applications/ data while sharing your screen.

5) I have used it four-five times till now, and the experience has been great. Análise coletada por e hospedada no G2.com.

It's a great service but the problem is the constant downtimes. Even at the time of writing this, the website isn't working. And there is no way for us to contact support and get a reply fast because of it. What good are all the features if we cannot rely on it to use it in our meetings? Análise coletada por e hospedada no G2.com.

I love how the tool makes it easier to communicate with customers in realtime. I can access chat history without any hassle and also use canned responses significantly. Cobrowse also is an impressive tool that provides hands on assistance, helping us guide customers or clients through complex processes without any difficulties and with great precision. Análise coletada por e hospedada no G2.com.

Sometimes the system feels a bit slow, while handling multiple chats. Also, some features are a bit tricky to use without additional support. Análise coletada por e hospedada no G2.com.

Talisma Chat & Cobrowse é útil no processo de resolver as perguntas e preocupações complexas que os clientes têm. Posso identificar facilmente os problemas e guiar o cliente através do processo de compra com a ajuda do chat ao vivo e a possibilidade de monitorar suas ações. Análise coletada por e hospedada no G2.com.

Tem uma desvantagem bastante grande na minha opinião, pois não posso controlar precisamente o que o cliente verá na minha tela. Não posso bloquear seletivamente áreas ou dados, o que pode ser um grande problema em termos de segurança ao lidar com informações dos clientes. Análise coletada por e hospedada no G2.com.

It can actually work well with small sized, simple companies where communcation in a collaborative browsing is not essential. Other than that, I can say the customer support worked really hard to get it implemented and made it easy for user testing. Análise coletada por e hospedada no G2.com.

The product is not designed to go above, can work in simple organisations, not suitable for complex, especially multi national, international companies. The features won't be enough if you are looking for a better tool as this is supposed to be a daily tool to use. Análise coletada por e hospedada no G2.com.

It helps users to seamlessly view a visitor's webpage in real time which helps in building communication in the real world, This helps in making is ease of use, ease of implementation and the customer support is round the clock. We can frequently use it with ease of integration. Análise coletada por e hospedada no G2.com.

Nothing to be dislike when you get such great CRM Análise coletada por e hospedada no G2.com.

Talisma Chat & Cobrowse offre une assistance instantanée, améliorant l'engagement client grâce à une interaction fluide et un partage d'écran efficace pour résoudre les problèmes. Análise coletada por e hospedada no G2.com.

Talisma Chat & Cobrowse peut être complexe à configurer, avec une interface parfois peu intuitive. Certains utilisateurs signalent des ralentissements et un support technique perfectible. Análise coletada por e hospedada no G2.com.

It's quick to set up and works well with other tools. The customer support is always helpful, and I find myself using it often because it just works. It has everything I need to manage chats and browsing with ease. Análise coletada por e hospedada no G2.com.

I think some more customization options needs to be updated so that it can work smoothly with other tools. Análise coletada por e hospedada no G2.com.

Talisma integra-se perfeitamente com sistemas de CRM populares e outras ferramentas de negócios, otimizando fluxos de trabalho e gerenciamento de dados em relação à indústria de suporte ao cliente. Além disso, esta plataforma permite um alto grau de personalização, permitindo que as empresas adaptem a experiência de chat às suas necessidades específicas e identidade de marca. Análise coletada por e hospedada no G2.com.

Os preços do Talisma podem ser mais altos, especialmente para empresas menores ou aquelas com orçamentos limitados. Além disso, esta plataforma pode ter uma curva de aprendizado um pouco acentuada, especialmente para usuários que são novos na tecnologia de chat e co-navegação. Análise coletada por e hospedada no G2.com.

Customizable Workflows – Businesses can tailor chat routing, escalation, and agent assignment based on their needs. Análise coletada por e hospedada no G2.com.

Outdated UI – The interface can feel clunky and outdated compared to modern chat and co-browsing solutions. Análise coletada por e hospedada no G2.com.

Real time engagement which increases customer satisfaction Análise coletada por e hospedada no G2.com.

In poor internet connection areas , not working Análise coletada por e hospedada no G2.com.