Avaliações de SugarCRM Solution Suite

It is the commercial open source product. This is extremely configurable with very good customization. The free version is enough for most of the work cases. The product is featured one and much less expensive. We can host the application over the data and integrations with our other applications. It also have the capability of large online community. Customer service is fast, professional and courteous. Análise coletada por e hospedada no G2.com.

While using own servers, its performance was too slow. it was challenging to track many calls per day. Some of the more marketing automation things was not very intuitive. Análise coletada por e hospedada no G2.com.

Tem uma grande quantidade de ferramentas de vendas e ferramentas para rastrear clientes potenciais. A gestão de relatórios é muito completa e totalmente personalizável. Análise coletada por e hospedada no G2.com.

As ferramentas de gestão de casos devem ser melhoradas. Notei certas falhas nessas funções. Análise coletada por e hospedada no G2.com.

Sugar's customizability is a real asset to our business, because we are able to modify our approach (both macro and micro) to sales without being inhibited by the inability of our CRM system to keep up. In that same vein, the levels of reporting in Sugar gives us the ability to see our sales funnel from many different angles. Análise coletada por e hospedada no G2.com.

Sugar's direct customer support has been frustratingly subpar. One of the benefits of Sugar is that it has lower price points, but at those lower price points, support is lacking, and the software is stripped of some of its most powerful features (Advanced Workflows in particular). This doubles down on the issue by making accomplishing certain tasks much harder, as well as removing the easy support help to execute it. Sugar also has both a cloud option and an on-premise implementation option, but the on-premise option receives far fewer feature updates than the cloud option, while still costing the same.

The lack of direct linking with Outlook is a struggle for our salespeople. The plugin is good in theory, but in reality has enough quirks (can't choose accounts, very sensitive and creates duplications easily, etc.) that we haven't been able to implement it in a sufficiently hassle-free manner to justify using it, and having Sugar disassociated with Outlook is a struggle. Análise coletada por e hospedada no G2.com.

I like Sugar's UI, as it's very intuitive, and the user-customisable views, let me set up my screens and dashboards to let me see exactly what I need to see to ensure my customers and opportunities are all on track. Análise coletada por e hospedada no G2.com.

While Sugar is great in handling Leads, Contacts, Opps, Accounts, Forecasting, Quotes, COntracts, Projects, Sugar has been a little lacking on the marketing side. It does have automated emails and target lists which we use, but the content (eg template) creation tool is quite basic, which meant you had to cut and past HTML int there. But recently Sugar acquired a Marketing Automation Company called Salesfusion, so I'm guessing thats going to make it much better soon for marketing teams using it. Análise coletada por e hospedada no G2.com.

Good CRM tool. It helps my organization to streamline sales, marketing, and customer support. A marketing system is quite good it helps to organize different campaigns through the advertising methods. It is easy to use, the user-friendly, flexible, support system is also good. It has its mobile version also which makes it the best. Análise coletada por e hospedada no G2.com.

It is not cost-effective, You need to feed the inputs very fast to save. Caps lock can only be used. The user interface also needs to be improved. Sometimes bugs are also observed that are not solved easily till you update the same. Análise coletada por e hospedada no G2.com.

O software é muito personalizável, os relatórios são fáceis de construir e a plataforma contém ferramentas para as equipes de vendas, marketing e suporte. Apreciamos a interface intuitiva e a capacidade de consultar informações facilmente. Análise coletada por e hospedada no G2.com.

Atualizações podem ser muito difíceis - campos personalizados nem sempre são mantidos, muitas vezes resultando em longos atrasos entre a instalação das atualizações. Alguns de nossos usuários também acham os Relatórios complicados e não intuitivos. Análise coletada por e hospedada no G2.com.

As melhores coisas sobre o Sugar (em teoria) são as maneiras de integrar com e-mail e montar listas. As pontuações de leads geradas com a integração com o Act-On também são úteis. Análise coletada por e hospedada no G2.com.

Nós temos o Sugar para usar em conjunto com o Act-On... mas a integração realmente não funciona. As listas não são transferidas como deveriam. As listas são difíceis de montar e editar. A função dos filtros não é muito intuitiva. Análise coletada por e hospedada no G2.com.

I like how easy it is (once set up) to add and edit things. Our company uses Sugar in the marketing and sales dept. in order to track sales, opportunities and keep projects organized. Which means that our logs/entries are forever changing because things need updated. It's extremely easy to jump on and just make the edits and update. We have it linked to Slack (our internal messaging system) and when we update an opportunity, it sends out a message to the whole company to update. So, if we win a large project, the whole company can be informed. Análise coletada por e hospedada no G2.com.

The updates that occur can sometimes ruin the calculated fields we have set up. As of recently, when the sugar updates have been occurring, the fields we have in employee sections and some project sections have been incorrect. For example, with the latest update, our employee tenure count won't update automatically now. Análise coletada por e hospedada no G2.com.

The price is still the biggest selling point. Análise coletada por e hospedada no G2.com.

The user experience of the portal could be further improved. Also, it feels like too much white space is on the portal screens Análise coletada por e hospedada no G2.com.

Getting started in a giffy with a full fledge CRM has not been so easy, Sugar changed that experience by making it is quick and easy to explore the functionalities at a attractive price.

Plus, the module concept in Sugar makes it flexible to configure features quickly.

Análise coletada por e hospedada no G2.com.

Turn around time for new feature implementation from Sugar has to be improved. Análise coletada por e hospedada no G2.com.