Avaliações e Detalhes do Produto de Stax Bill (formerly Fusebill)

FuseBill é uma maneira fácil para equipes de CX baseadas em SaaS acessarem detalhes de faturamento de clientes, resolverem problemas de faturamento e acessarem faturas históricas de forma rápida e eficiente. Análise coletada por e hospedada no G2.com.

A ferramenta é um pouco desajeitada se você estiver tentando coletar pagamento por um saldo em atraso. Se você deseja coletar pagamento como um usuário "Básico" e não como um "Administrador", seus privilégios tornam desafiador completar a tarefa de liquidar contas de forma direta. Análise coletada por e hospedada no G2.com.

A very simple way to create the plan and customer. Easy to understandable and manageable. Análise coletada por e hospedada no G2.com.

Test environments are relatively slow. Other than all good. Análise coletada por e hospedada no G2.com.

Fusebill nos ajudou a organizar nosso faturamento, enviar faturas para nossos clientes que eles podem pagar online e dar aos nossos clientes em atraso lembretes de cobrança automatizados! Análise coletada por e hospedada no G2.com.

Não é amigável o suficiente no meu celular.

Além disso, parte do rastreamento de pagamentos pode ser um pouco confusa, e os relatórios são difíceis de ler às vezes. Análise coletada por e hospedada no G2.com.

Different teams use StaxBill to track customers' bills and orders. It user friendly and easy to deal with, easy to navigate and filter around to get the needed. Análise coletada por e hospedada no G2.com.

It can be overwhelming for the first use, had to have one training session from a colleague but then it was easy to Análise coletada por e hospedada no G2.com.

I like how easy it is to use the system once you have a good understanding of how things work. I love the email capabilities and the ability for a merchant to update their own payment information through the portal. I like the ability the merchant has to pay their invoice online. Análise coletada por e hospedada no G2.com.

I do not like the landing page for the portal (the initial sign-in page) that the merchant receives. I constantly get comments asking for their User ID and Password; the page doesn't make it clear that this is where they create their User ID and Password. I also think that the reporting is lacking. It would be nice to see some drill-down links on some of the reports; I see total revenue or total sales but it would be nice to click on that number and have Fusebill produce a more detailed report about what makes up that number without having to search around for a different report that will produce the information that I need. Análise coletada por e hospedada no G2.com.

-Software is powerful and packs all the features needed to manage subscriptions

-From price uplift to upgrades/downgrades, multiple subscriptions per customer, I

-The stats and tools provided on their dashboard are extremely useful. I especially like the MRR progression, customer growth, and the calendar showing the upcoming renewals with associated revenue. Análise coletada por e hospedada no G2.com.

-The software does not calculate key metrics such as Churn rate and NET revenue churn. I feel the system could easily calculate this and the metrics could be added to the dashboard.

-Support can be slow to respond sometimes. Análise coletada por e hospedada no G2.com.

I like the recurring billing system, and how they're sending automatic reminders.

Very easy to set up new customers, and easy to create invoices.

Setup user is also easy, making it quick to administrate. Análise coletada por e hospedada no G2.com.

small bugs that some of the balances can't be clear.

No GL can be assigned to write off items, which causes extra work when booking the month-end journal entries Análise coletada por e hospedada no G2.com.

- Platform seems complete theoretically covering most of your subscription billing/subscription management needs (we never actually went live, though).

- Some good people/professionals in their services organization tried to help, but the overall project was a massive failure. Análise coletada por e hospedada no G2.com.

- During the sales process there we several false mistatements made to us, such as:

-- We can cover your subscription management worldwide;

-- We have live customers in Brazil, and we can fit your needs there. We can even introduce you to local customers later down the road.

-- We integrate with Avalara for global tax calculations;

These were all false.

- They never were able to issue one invoice/nota fiscal for our international operations;

- We wasted almost 2 years and had to drop the implementation project. Análise coletada por e hospedada no G2.com.

1) Deep functionality for a wide variety of billing functions

2) Well organized User Interface

3) Bulk upload feature to mass update pricing

4) Dunning emails that can be custom configured and sent on a custom schedule Análise coletada por e hospedada no G2.com.

Go Deeper on reporting. Users should be able to report by any field in the database.

My company sells memberships and physical equipment. I can segment my reporting for membership price points. But not for physical equipment. I can only see the lump sum figure for my total physical equipment sales. I cannot break it down by the equipment manufacturer/model. This limitation applies to all one-time purchases.

And users should be able to stack multiple filters and operators in a report builder interface. For example, (Filter #1 AND Filter #2) OR (Filter #3 AND Filter #4). Análise coletada por e hospedada no G2.com.

Fusebill tem uma tonelada de capacidades personalizáveis. Ele oferece mais opções quando se trata de faturar clientes, e eu apreciei a ajuda individual de integração do nosso especialista. Análise coletada por e hospedada no G2.com.

Como o software é tão robusto, há uma curva de aprendizado. Levou algumas reuniões para entender completamente o sistema e o processo. Não é para alguém que deseja uma relação simples de fatura/pagamento. Análise coletada por e hospedada no G2.com.