Avaliações e Detalhes do Produto de SiteLock

Eu aprecio o Sitelock por suas capacidades de detecção e remoção de malware, várias configurações de frequência de navegação e proteção contra DDoS e spam no firewall do site. Além disso, a provisão de certificação SSL e serviços de conformidade, como HIPAA e PCI-DSS, são fatores adicionais que contribuem para minha opinião positiva sobre a empresa. Análise coletada por e hospedada no G2.com.

Ao avaliar os serviços de segurança do site Sitelock, experimentamos problemas em casos onde parte do tráfego permitido pelo site é bloqueado pelo firewall do site. Isso levou a alguns problemas em nosso site e afetou a experiência do usuário dos visitantes. Análise coletada por e hospedada no G2.com.

O painel fornece uma visão geral sobre o status atual da saúde do seu site, juntamente com o registro de visitantes e o status de localização. Se apenas eles pudessem tornar esses relatórios baixáveis, seria ainda melhor. Análise coletada por e hospedada no G2.com.

O processo de configuração é muito complicado. Os requisitos não são fornecidos de forma muito clara, tornando difícil colocá-lo em funcionamento imediatamente. O atendimento ao cliente é apenas razoável. O relatório e o painel não deixam muito claro no que o Sitelock está trabalhando. Análise coletada por e hospedada no G2.com.

At this point - absolutely nothing. Just a very frustrated paying client with a critical security issue and an inability to find anyone to assist me. Análise coletada por e hospedada no G2.com.

ZERO customer service. Forget about how critical your issue is. You will NEVER get them over the phone. You will wait - literally - for HOURS. Análise coletada por e hospedada no G2.com.

Tentamos cancelar a conta várias vezes há alguns meses, e eles continuaram nos cobrando pela conta. Não conseguimos entrar em contato com nosso representante que nos inscreveu e tentamos enviar e-mails para o suporte, mas recebemos e-mails de retorno do endereço de e-mail de suporte. Análise coletada por e hospedada no G2.com.

O serviço não é muito útil e eles continuam cobrando mesmo depois de você tentar cancelar. Análise coletada por e hospedada no G2.com.

They were able to create filter around their site and was easy to manage it Análise coletada por e hospedada no G2.com.

Minor bugs that they reported, I never really got into the details Análise coletada por e hospedada no G2.com.

pode falar com uma pessoa ao vivo em vez de e-mail ou chat como outras empresas Análise coletada por e hospedada no G2.com.

Horrível processo de configuração. Uma vez que você paga, é difícil entrar em contato com alguém. Análise coletada por e hospedada no G2.com.

There isn't anything that I like about this product. Análise coletada por e hospedada no G2.com.

- Our website was infected with a virus and Sitelock didn't catch it.

- Tried to restore from a previous backup (backup status was "GOOD") but in fact backups haven't been running in a long time due to a size capacity restraint (not sure why the backups would be green and state "GOOD" when backups aren't going through)

- Tried to escalate the issue with Sitelock to say we needed to restore the website from a previous date but the restore kept failing. They said they would escalate this but I didn't receive a timely response - I had to wait about a week.

- Tried to restore our website to a previous version but it got stuck (the status was frozen as "IN PROGRESS"). Called Sitelock and they said they need to escalate this to their development team (who customers can't talk to) and they work a set schedule (not 24x7). Still waiting for a response from them...it's been approximately three weeks since the original issue Análise coletada por e hospedada no G2.com.

That they appear to be going out of business. Análise coletada por e hospedada no G2.com.

Completely inneffective, even when you pay the ridiculous price for the premium package. The product does not protect you from getting hacked and when you do, the SiteLock technical team compounds the damage instead of fixing it. Then want's to add more charges for actually fixing it. But nothing compares to the problems that SiteLock creates itself. It randomly moves content to their CDN which breaks links, and conflicts with SSL, so your site goes down. Hosting tech team can fix it, but it will inevitably happen again and without warning. Análise coletada por e hospedada no G2.com.

The company is unethical and not worth the money Análise coletada por e hospedada no G2.com.

I agreed to a 12 month subscription 5 months ago with SiteLock due to my hosting service not being able to connect them properly to my Managed WordPress website.

Ok, no problems. So I want to transfer the subscription from one site to another as the old site was killed for a new site after 5 months of use. Ok, no problem another 7 months to go.

NOPE I have to sign for another 12 months of service. I asked why, they said it is in their term, of service that a new site is a new service. I reviewed the term of service with them on the phone and it is not stated that a transfer of domains starts a whole new service, not even covered. So I am forced to agree to another 12 months illegally breaking their term of service with me. That to me is a major breach of ethics for a security company. I can not trust that if a digital breach occurred I that I can trust their terms of the agreement for their liability.

On top of that, I see I have to request 30 days prior to the contract ending that I wish to terminate the contract before renewal. I said, OK start the new 12 months and I am officially declaring that we will not renew. I was told I could not do that as it has to be 30 days prior. (Me venting - Not 365 or 29 days, 30 days exactly prior). I pointed out to the manager that she does not even know her terms of agreement twice and that I was not pleased at all. I would probably stay with them if they honored their agreements.

This company has a decent product but they are unethical. I do not recommend you using them because of this.

11. Term, Termination and Automatic Renewal.

(a) Term. The term of this Agreement shall commence upon the execution of the Registration Form (“Activation Date”) and, unless earlier terminated as provided herein, shall continue for twelve (12) months (“Initial Term”). The Initial Term and each Renewal Term shall automatically renew for addition twelve (12) month periods (each, a “Renewal Term,” Renewal Terms and the Initial Term shall be generically referred to each as an “Annual Term” and collectively as the “Subscription Term”) unless either party gives the other notice of non-renewal Thirty (30) days prior to the expiration of the then-current Annual Term (“Non-Renewal”). The pricing shall not increase during an Annual Term; however, SiteLock may increase the pricing applicable to any Renewal Term by providing Customer notice of the same prior to such renewal.

(b) Termination of Service. Customer agrees that subscription-based Services can only be

terminated by Customer pursuant to Section 12 (Cancellation).elow. Upon termination Customer agrees to stop using the Services, and to pay all monies owed to SiteLock, if any. Customer agrees that SiteLock can terminate this Agreement at any time with or without cause, if SiteLock has reason to believe that Customer is violating the Agreement in any way, or if the applicable Service is permanently discontinued, subject to Section 16 (Refund).elow. After termination or expiration of the Subscription Term, the provisions of this Agreement that ought to survive termination, shall survive.

12. Cancellation. Cancellation..... Análise coletada por e hospedada no G2.com.

Nada, esta empresa é a pior empresa com a qual trabalhei o ano todo. Análise coletada por e hospedada no G2.com.

Quando você tem um problema, eles usam táticas de vendas agressivas para inscrevê-lo em um contrato de longo prazo. Quando você quer sair, eles dizem que não podem encerrar seu contrato até que você fale com eles e que ligarão em breve, mas nunca ligam. Você então acessa a página de suporte e a pessoa diz que não é a pessoa certa para falar e que não pode encaminhá-lo para a pessoa certa. Isso deixa você com a única opção de cancelar seu cartão de crédito. Análise coletada por e hospedada no G2.com.