Principais Alternativas de Simplr Mais Bem Avaliadas
Avaliações 24 Simplr
Trouxemos a Simplr para nossa equipe de Experiência do Cliente para ajudar com nossas perguntas gerais envolvendo descrições de produtos e FAQ, status de pedidos, informações de envio, etc. Também os achamos úteis para iniciar o processo de alguns dos nossos processos mais difíceis. Análise coletada por e hospedada no G2.com.
Nós nos beneficiamos com eles organizando nosso fluxo de trabalho ao lidar com esses tickets mais simples e permitindo que nossa equipe se concentre em questões mais complexas e escalonamentos. Eles também podem escalar para o restante da equipe se estiver fora de seu escopo, e assim não temos tanta preocupação com desinformação ou perda de tempo dos clientes. Análise coletada por e hospedada no G2.com.
We brought on Simplr fall of 2021 to help us manage the upcoming holiday influx of tickets. Their team really works alongside us to come up with strategies, improve CX, and also make sure our voice is clearly heard. Having them over the holiday season was an amazing help because they were able to grab some of the simpler (no pun intended) tickets and allow our team to dive in with more in-depth customer scenarios. It is so nice to be able to streamline information to one person who then can share that with all of their representatives. Their business model helps eliminate access hiring seasonal workers, training, and then letting go of employees. It is sustainable and super beneficial for the long term! Análise coletada por e hospedada no G2.com.
We have loved working with their team! A huge shoutout to Maddison and Courtney for supporting us so well and being such fun, intelligent, and supportive partners to work with! They are always looking for growth opportunities and also so on top of everything. They are really great at their jobs, professional but also so personable. Simplr is really an amazing company that is not just there for themselves but to really grow and support the companies that they work alongside! Análise coletada por e hospedada no G2.com.
Guest Responses Análise coletada por e hospedada no G2.com.
Simplr responds to our guest inquiries in near real-time and is able to easily adapt with new promotions or issues we confront, to ensure proper responses are provided to our guests. We can rely on Simplr to scale up and down, so that despite fluctuations in ticket volume, we can be confident that Simplr will almost always be able to take a consistent percent of volume. Análise coletada por e hospedada no G2.com.
Simplr ajuda com nossos tickets de CX e diminuiu o volume de tickets que chegam aos nossos representantes de CX. Análise coletada por e hospedada no G2.com.
A escalabilidade do simplr durante os períodos de alta temporada e baixa temporada. Análise coletada por e hospedada no G2.com.
