Prós e Contras de Salesforce Spiff

Estou sinceramente tendo dificuldade em encontrar algo positivo por causa da falta de apoio que recebi. Isso faz com que os aspectos positivos nem valham a pena neste momento. Análise coletada por e hospedada no G2.com.

O fato de que recebemos absolutamente ZERO suporte, especialmente após sermos adquiridos pela Salesforce.

Esta é uma citação direta de Nate Geddes, que faz parte da equipe de suporte da Spiff: "Infelizmente, nossa equipe de suporte está indisponível para chamadas e passou para um papel de diagnóstico em vez de um papel de construção. Isso significa que direcionamos você para treinamentos e recursos que permitirão que você gerencie o Spiff por conta própria."

Agora sou obrigado a me referir a treinamentos desatualizados na Spiff University. É uma piada absoluta. Análise coletada por e hospedada no G2.com.

I like how Spiff is able to tell me my commission payout in almost real time for my sales role. It is broken our into different sections so I know what commission is associated with what close. It also has a dashboard where I can see where I rank against my teammates that I use a lot. I also like how I can look into future months to see my commission. Análise coletada por e hospedada no G2.com.

I will say it can be a bit confusing to navigate sometimes but that may be due to my training session. I would love another follow up Q&A to ask some lingering questions. Análise coletada por e hospedada no G2.com.

When it works and you don't need support, it is fine.. Análise coletada por e hospedada no G2.com.

Spiff was wonderful UNTIL they were purchased by Salesforce. Since then their customer service has become non-existent! It takes three days to get an email reply to a submitted support ticket. AND there is NO way to TALK to a human. You can only email and wait...wait...wait. And most of the time the replies come after business hours. We were signed up to be a reseller of SPIFF under the previous management. That agreement was torn up with it was bought by Salesforce, I guess that is fine, as I would in no way recommend this company to our clients now!!! Análise coletada por e hospedada no G2.com.

Its ability to deliver real time commission calculations motives the sales team to drive the success! I love it's intuitive UI and seamless integration with systems and also it provides the transparency that motives our sales team. It's reporting and analytics also top notch! Análise coletada por e hospedada no G2.com.

It has complex configuration! Specially if we have to use flows its system sometimes break! Salesforce has limitation in handling large scale dynamic calculations while using spiff program! Análise coletada por e hospedada no G2.com.

em meu uso, o spiff do salesforce é intuitivo uma vez que você se acostuma com ele, embora os recursos extensivos possam ser inicialmente avassaladores.

a implementação requer planejamento e execução cuidadosos. é complexo, mas gerenciável com os recursos adequados.

no salesforce, fornece bom suporte ao cliente e assistência detalhada, mas em alguns casos, em questões complexas, eles demoram mais para resolver. eu uso diariamente para gerenciar relacionamentos com clientes, rastrear vendas e gerar relatórios. no salesforce, integra-se perfeitamente com outras ferramentas. Análise coletada por e hospedada no G2.com.

em meu uso, honestamente, a configuração inicial e a configuração são bastante complexas. levou-nos muito tempo e esforço para acertar tudo. acho que é caro, o que pode ser um desafio para pequenas empresas ou startups. no suporte ao cliente é bom, mas em alguns casos, precisar da ajuda deles com frequência para questões complexas pode nos atrasar. Análise coletada por e hospedada no G2.com.

Spiff torna o cálculo de planos de comissão complexos muito mais fácil. Análise coletada por e hospedada no G2.com.

O suporte do Spiff é difícil de contatar, a integração com o Salesforce não é perfeita e muitas vezes não traz todos os dados, o que nos obriga a re-sincronizar várias vezes. Análise coletada por e hospedada no G2.com.

We recently integrated Spiff into our operations, and it has truly been a game changer. From the very beginning, the user-friendly interface made the onboarding process smooth and intuitive for our team. Spiff's solution has streamlined our workflow in ways we never thought possible.

One of the standout features for us has been the automated commission calculations. This has significantly reduced the time we spent on manual entry and has minimized errors across the board, allowing our sales team to focus more on what they do best—selling!

Additionally, the real-time visibility into our performance metrics has empowered our team with actionable insights. We can now track our progress and make data-driven decisions on the fly. The seamless integration with our existing tools has made Spiff an invaluable addition to our tech stack.

Customer support has also been top-notch. Whenever we've had questions or needed assistance, the Spiff team has been quick to respond and incredibly helpful.

Overall, Spiff has exceeded our expectations and has transformed the way we manage our commission and compensation processes. I highly recommend it to any business looking to enhance their workflow and efficiency! Análise coletada por e hospedada no G2.com.

We wish is was free! There isn't really anything that stands out. Análise coletada por e hospedada no G2.com.

It is quick reward for the employees to acheive their targets. It helps to motivate the employees. gift card or bravo points are the best and its very easy to use, easy to implement. Análise coletada por e hospedada no G2.com.

There is nothing to dislike, MY experience is may be sales person get the overwhelmed by too many reward schemes and they become distracted and demotivated if they continously dont get these rewards. Análise coletada por e hospedada no G2.com.

I am able to see a full outlook on my pay based on commissions and waht percent from each month. Helps motivate me in my day to day deals Análise coletada por e hospedada no G2.com.

No AI components based off my pipeline to date to say I could land here Análise coletada por e hospedada no G2.com.

Decent out of the box solution that's already integrated with Salesforce. Helpful if deep customization isn't a requirement. Análise coletada por e hospedada no G2.com.

Not as customized for specific industries like pharmaceuticals. Naturally, more customization is required to align it to functions for my specific industry and different aspects of each franchise. Análise coletada por e hospedada no G2.com.