Avaliações de Ruby Receptionists e Detalhes do Fornecedor

We've been using Ruby for almost four years. It's made a world of difference having Ruby answer our calls so that our front office team can stay focused and not be pulled out of work to answer timely but not urgent inquiries. Análise coletada por e hospedada no G2.com.

The quality of service has gone dramatically downhill (at least for our account) over the past 10 months, while the price has gone up. We find a lot of messages are billed to us at 5-minutes call-time but the details passed to the team are scant or incorrect. Calls have become very misdirected and when we've tried to help (with better scripting, redirecting message feeds with our own automations, etc) it hasn't gotten better. This then frustrates clients, who feel like their calls aren't being taken seriously and then have to repeat themselves or try other ways of reaching us. We recently cancelled our account with Ruby and felt like they didn't even really care we were leaving (which made leaving easier, actually). This is a disappointing ending for us, especially since we had built custom automations to ingest Ruby messages and deliver them to our team in the ways they preferred to receive them (Slack, Airtable, Gmail). Análise coletada por e hospedada no G2.com.

We have Ruby answer all incoming calls for our business so that our team can focus on the tasks that are important to our clients, and not have to field spam calls etc. Ruby does a great job being a gatekeeper, and giving legitimate callers a fantastic first impression. Análise coletada por e hospedada no G2.com.

We love not having to answer all calls, and do any gatekeeping. We're able to set parameters for Ruby on how to route or handle calls appropriately. Well worth the money! Análise coletada por e hospedada no G2.com.

Eles recebem mensagens para os membros da nossa equipe. Não é muito mais do que isso. Análise coletada por e hospedada no G2.com.

Eles são agradáveis ao atender o telefone e sempre que ligo para fazer alterações na nossa conta ou lista, eles são super simpáticos. Eu gosto que eles enviem um e-mail de confirmação sobre nossas chamadas de atendimento ao cliente. Análise coletada por e hospedada no G2.com.

As recepcionistas são agradáveis ao atender o telefone. Análise coletada por e hospedada no G2.com.

Eles realmente só podem atender o telefone, além disso, não há muito que possam fazer... seria ideal se pudessem agendar compromissos, responder a perguntas sobre minha empresa, etc. Muito pouca personalização. Eu gostaria de ter uma equipe designada para trabalhar em vez de toda a empresa. Análise coletada por e hospedada no G2.com.

simples de configurar, tive bons resultados, o atendimento ao cliente é bom, atende às necessidades básicas Análise coletada por e hospedada no G2.com.

o processo de integração foi bom, mas precisa ser personalizado para o setor da organização para ter mais sucesso Análise coletada por e hospedada no G2.com.

Ruby does a great job managing the call routing for our organization. Análise coletada por e hospedada no G2.com.

Ruby's very friendly customer service! They are quick to respond and handle our complicated routing directions with ease. Análise coletada por e hospedada no G2.com.

Outsourced call screening Análise coletada por e hospedada no G2.com.

Customer support is very responsive and helpful. Análise coletada por e hospedada no G2.com.

They help us set up online scheduling for clients who call for appointments. Análise coletada por e hospedada no G2.com.

Love the app. It's very easy to use and allows for calling others from cell phones. Análise coletada por e hospedada no G2.com.

The people who work for Ruby are super friendly and efficient! They give our clients and potential prospects a great experience whenever they call our office. Análise coletada por e hospedada no G2.com.

Efficient and friendly service with great energy and attention to detail. Análise coletada por e hospedada no G2.com.