Avaliações e Detalhes do Produto de Passport

O Passport tem consistentemente oferecido preços mais baixos do que todas as outras opções no mercado. Eles também atendem a mais países do que a maioria de seus concorrentes. Também gostamos que o Passport cobre as taxas/impostos simultaneamente com os custos de transporte. Outros transportadores frequentemente cobram meses depois, tornando extremamente desafiador contabilizar essas cobranças adicionais. Análise coletada por e hospedada no G2.com.

Embora o serviço seja muito econômico, o rastreamento não é tão robusto quanto o dos concorrentes. Há uma lacuna significativa nas atualizações entre a exportação e a importação. O serviço também é muito mais lento do que alguns dos outros grandes concorrentes. No entanto, as tarifas compensam o serviço mais lento na maior parte. Eles também não incluem seguro em suas tarifas básicas, o que é um custo adicional que você vai querer considerar. Análise coletada por e hospedada no G2.com.

We used their service for handling our international orders from our US base, at a time when we didn't have any other warehouses.

The integration of PassportShipping with our existing Shopify store and our 3PL warehouse software was quite straightforward. It took us less than 10 minutes to set up the systems, and the entire configuration and onboarding were completed in a few days. This was beneficial as it allowed us to get back to focusing on our core business quickly.

What I found particularly useful was their ability to pre-calculate everything within Shopify. This feature simplified our logistics and pricing management, making our daily operations smoother. Moreover, PassportShipping took care of the entire delivery process through their partner network, which was very helpful considering the complexities of international shipping.

I believe PassportShipping is a good choice for e-commerce companies, especially startups. The ease of integration, quick setup, efficient onboarding, and their comprehensive approach to delivery are all noteworthy. They have been a reliable partner in our operations, and I would recommend their services to any e-commerce business seeking a practical and effective shipping solution.

In conclusion, PassportShipping provides a solid service that does what it promises. Their assistance has been beneficial for our business, and I appreciate their support. Análise coletada por e hospedada no G2.com.

Firstly, we experienced a hiccup with some deliveries to Canada early on. The issue stemmed from a problem with one of their delivery companies, leading to a delay of 3-4 weeks before our customer received their package. While this was not directly PassportShipping's mistake, we would have appreciated a quicker resolution.

Secondly, while PassportShipping does an excellent job with international deliveries, they currently do not offer a solution for handling returns. As an e-commerce business, managing returns is a significant part of our operations. It would significantly enhance their service if they could offer local returns and inspect returned items. This would streamline our return process and provide a more comprehensive end-to-end solution, improving customer satisfaction. Análise coletada por e hospedada no G2.com.

I currently work for a company utilizing Passport for about a year and a half, and it's been a wonderful experience. Their team is incredibly knowledgeable, resourceful and always available to assist with any questions or issues we've ever had. It's massively helped out our ever-growing international customer base. Análise coletada por e hospedada no G2.com.

With Passport, the shipping costs ensure no customs/import taxes are levied against our customers for their packages, which is amazing. This feature does cause shipping rates to be much higher than most customers anticipate, and we wish there were clarity within the shipping option that explained or detailed what makes up the cost. Análise coletada por e hospedada no G2.com.

There are many things Passport excels at but 1 main thing comes to mind - their support. Many services offer international logistics, but Passport's support team knocks it out of the park. From the account executive to support staff, many of our queries are resolved promptly and efficiently. Everyone can ship at reasonable/affordable pricing and get it to the door within x number of days. Still, not everyone provides the same level of care and attentiveness when things hit the fan, which separates Passport from the competition. Análise coletada por e hospedada no G2.com.

Sometimes there are longer transit times, but that's understandable as remote domestic US shipping can also take forever. The only thing would be affordable international return solutions, but that is also a tough solution to be cost-effective. Análise coletada por e hospedada no G2.com.

Fácil acompanhamento e suporte, se necessário (o que é raro!) Análise coletada por e hospedada no G2.com.

Alguns clientes têm dificuldade com a falta de rastreamento devido a atrasos na transferência. Principalmente quando um pacote fica retido na alfândega, mas isso é mais um problema do cliente do que do Passport. Idealmente, poderíamos ver atualizações diárias para pacotes atrasados. Análise coletada por e hospedada no G2.com.

O passaporte possui excelentes detalhes quando o pacote é recebido em suas instalações. Eles têm sido extremamente fáceis de trabalhar para criar as melhores opções de envio internacional para nossos clientes. Ótimo suporte. Equipe amigável. Prazos de envio estimados com precisão. Análise coletada por e hospedada no G2.com.

Meu maior problema com o Passport é a informação limitada de rastreamento no primeiro trecho. Os clientes perguntam sobre o status do pedido, pois há um período de 7 a 10 dias antes de passar pela alfândega. Análise coletada por e hospedada no G2.com.

Nossa equipe de suporte ao Passport tem sido incrivelmente solidária e prestativa ao usar a plataforma. A equipe é altamente responsiva e engenhosa, ajudando-nos a maximizar as eficiências de envio. Análise coletada por e hospedada no G2.com.

Algumas limitações que enfrentamos são resultado do Shopify. Análise coletada por e hospedada no G2.com.

Very easy integration with Shopify and virtually unbeatable shipping rates. Turnkey service. Really easy to take your business global. Análise coletada por e hospedada no G2.com.

There's a gap in time with tracking when the package transfers to the local office. Our international orders tend to have more WISMO customer service tickets. Análise coletada por e hospedada no G2.com.

Passport is great because it allowed our business to scale to international markets without adding excessive compliance burden. We've been able to generate additional revenue from those new markets. Análise coletada por e hospedada no G2.com.

Sometimes, packages can get stuck in the first-mile facility for a bit longer than desired. However, this can easily be alleviated by managing expectations on fulfillment/shipping timelines with our customers. Análise coletada por e hospedada no G2.com.

Our CSM, Rachel is amazing. Anytime we need support she is right there - and that goes a long way for us. They make our international delivery much more seamless and we're proud to have recently added another country! Análise coletada por e hospedada no G2.com.

We've had historic issues with delivery and tracking links not working properly, and it can at times exceed our delivery SLA. We've also experienced a spike in lost packages but the team quickly helped us resolve the issue! Análise coletada por e hospedada no G2.com.