Avaliações e Detalhes do Produto de OpenText CCE

Opentext CCE helps business users throughout an enterprise to bridge departments and data sources. It helps to speak to all customers with an easy of use and agility in one voice. Opentext CCE has significantly increased efficiency and throughput of many businesses today. Análise coletada por e hospedada no G2.com.

Although there is nothing significant that I dislike, still the User Experience can be improved, with a focus on end users with limited technical and coding knowledge. The UI, the front-end can have more customisable options to suit various industries. Análise coletada por e hospedada no G2.com.

Opentext has a Clean user interface. Did not find any lags while using the tools. Sorting out different tasks and workflows is easy. the users are also allowed to track time and log the process. Análise coletada por e hospedada no G2.com.

Did not find any major issues with open text.

Permissions access traceability can be improved. permissions for simple and basic routine tasks can me made uniform. Análise coletada por e hospedada no G2.com.

Out of the box integration abilities with leading upstream systems like SAP, Guidewire etc.

Ability to personalize customer communication

Secure and multichannel delivery of correspondence anytime, anywhere

Ability to handle high-volume communications and send it live/offline/batched mode Análise coletada por e hospedada no G2.com.

High licensing cost

Product bugs and vendor support Análise coletada por e hospedada no G2.com.