I like the ease of use and reliability. It's an intiutive dashboard that doesn't require a lot of training to fully understand. Análise coletada por e hospedada no G2.com.
The time that it takes for the review process to be completed often exceeds our shipping hold times. Análise coletada por e hospedada no G2.com.
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NoFraud has done an amazing job of monitoring for not only fraudulent orders but orders from resellers as well. We started working with them in summer of 2023 and have seen an increase in sales that shopify wouldn't let through that were trustworthy and we've correctly blocked orders that shouldn't go through. We've been able to set up additional rules that take the manual guesswork out of our day to day and can spend our time with more useful tasks. Implementation was fairly easy and we are making constant provements. Análise coletada por e hospedada no G2.com.
Though NoFraud has done a great job blocking resellers I think there are improvements that can be made when customers place multiple orders in a short time frame. Saying this though, they are quick to take our feedback and make improvements. Análise coletada por e hospedada no G2.com.
Their software was easy to integrate with our BigCommerce site. They do a great job of detecting fraudulent orders, and the few times we have received a chargeback the process of submitting for a credit has been easy. If we ever have a question or concern about an order, I can email them and generally get a response within an hour or two. Análise coletada por e hospedada no G2.com.
We do occasionally have a valid order get declined, where the customer will contact us to see why their order has been cancelled. A little frustrating for us and the customer, but we can reach out to NoFraud and ask them to manually review the order and they usually approve it. We've had NoFraud for almost 5 years now and have never had an issue we couldn't get resolved with their Customer Support. Análise coletada por e hospedada no G2.com.
I really liked how flexible it is and that it is a very interesting product for fraud prevention and offers room to grow within the company. It is also very exciting to use because it is easy to use and since we implemented it we feel totally secure. Análise coletada por e hospedada no G2.com.
Sometimes the analysis of the reports is a bit slow and I think it should be improved. Análise coletada por e hospedada no G2.com.
The screening algorthim is mostly accurate at detecting fraud orders and has been beneficial in automating our fraud detection. The blocklist feature is useful for preventing future fraud orders from repeat offenders. Análise coletada por e hospedada no G2.com.
The emails that are sent to users to vertify their identity can sometime be too invasive in what they ask for personal information (we have gotten this feedback). Análise coletada por e hospedada no G2.com.
It's truly a set it and forget tool with minimal maintenace. Also, it is a lot stronger than Shopify's native fraud alerts. Análise coletada por e hospedada no G2.com.
There is no downside to NoFraud and don't wait before you need NoFraud to implement it. It's like insurance, you don't need it until you do and then the problem is even bigger!
Integration is a breeze too and they will hold your hand the whole time. Análise coletada por e hospedada no G2.com.
We enjoy the analysits being able to review transactions on our behalf- it's a huge time saver. We also like the 24/7 support since our ecommerce business is always up and running! Their support team also got us up an running with NoFraud very quickly, while also taking time to thouroughly explain each step of their verification process. Análise coletada por e hospedada no G2.com.
We don't particularly love transactions failing only for reasons like "email address having little history" or if a customer uses a VPN. Análise coletada por e hospedada no G2.com.
We've been very happy with NoFraud and the protection it offers against fraudulent orders. It's much more effective than Shopify's built-in tools and has had a very low rate of false-positives or false-negatives. Customer support has also been consistently responsive and helpful. Pricing is reasonable as well. Setup is easy and there's almost no work to maintain it - you just install it and forget it for the most part. We have had some false-positives but it's easy to add an email to the whitelist after customer support confirms that they're a legitimate customer. Análise coletada por e hospedada no G2.com.
Because you have to disable Shopify's built in automatic payment capture so that orders go through NoFraud before payment is accepted, it can be a minor nuisance if you have payment methods that are excluded from NoFraud (e.g. PayPal, which has its own chargeback protection). However, the NoFraud support team was helpful and I was able to set up an automation using Shopify Flow to capture all the payments that don't go through NoFraud. Análise coletada por e hospedada no G2.com.
In addition to the built in fraud protection offered by shopify, NoFeaud give us that "second opinion" - allowing us to make more informed decisions. Análise coletada por e hospedada no G2.com.
It can get a little expensive when you don't have many high risk orders but worth it when the worse does happen! Análise coletada por e hospedada no G2.com.
Anteriormente, tínhamos que depender do sistema nativo de detecção de fraude do Shopify, que é extremamente básico e apenas fornece pontuações baixas, médias ou altas para os pedidos. O NoFraud possui um processo de triagem muito mais sofisticado e fornece uma recomendação de aprovação ou reprovação, para que não tenhamos que tomar uma decisão subjetiva por conta própria. Isso eliminou o erro humano da nossa parte e significou que temos total confiança em aprovar ou reprovar pedidos.
O NoFraud também automatiza a captura de pagamentos e o cancelamento de pedidos, para que não recebamos o pagamento do cliente até que o pedido seja aprovado e, se for reprovado, não precisamos cancelar manualmente e os fundos dos usuários são devolvidos em tempo hábil.
O software geralmente nos poupou muito tempo, dor de cabeça e exposição financeira. Análise coletada por e hospedada no G2.com.
Não consigo pensar em nenhuma desvantagem importante para o NoFraud. Ter que se comprometer com um pagamento mínimo mensal para usar o serviço é provavelmente a única desvantagem, mas entendo que isso é precificado de forma justa e necessário para que o NoFraud possa oferecer proteção contra chargebacks em primeiro lugar. Análise coletada por e hospedada no G2.com.
Automates the order checking process, and creates time for our customer service to focus on bigger issues Análise coletada por e hospedada no G2.com.
We use it just as a basic fraud check during checkout. I'd say the biggest dislike even if the order is deemed risky, it still charges the customer upfront and our team refunds the customer after the fact, which can cause friction. (this is with woocommerce) Análise coletada por e hospedada no G2.com.
