Avaliações e Detalhes do Produto de Nexidia Analytics

As diferentes opções de formulário que podemos configurar e depois salvar nossas opções também no formulário de relatório é realmente uma economia de tempo. Análise coletada por e hospedada no G2.com.

Nexidia ainda tem muito a evoluir em termos de habilitar a capacidade de BI no domínio de análise e deve trabalhar para torná-lo mais amigável ao usuário. Análise coletada por e hospedada no G2.com.

Seeing schedule promptly and reminders to agents. Análise coletada por e hospedada no G2.com.

the schedule for the next week supposedly be seen and other tabs are not working. Análise coletada por e hospedada no G2.com.

The real-time speech analysis is the best and root cause analysis also is very fast. I used other tools before but this one is really fast for my work. Análise coletada por e hospedada no G2.com.

It takes time to initiate at the beginning which sometimes is annoying. Maybe it's our own server but I feel this is the only one which takes too much time. Análise coletada por e hospedada no G2.com.

It's Analytics power is really good and it also helps with below points.

I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.

I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.

Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors. Análise coletada por e hospedada no G2.com.

I wish you could string calls together, so I could here a call progress from beginning to end. Análise coletada por e hospedada no G2.com.

Analytics engine is good and accurate. UI can be improvised Análise coletada por e hospedada no G2.com.

Pricing model and dependencies, implementation time, user friendliness Análise coletada por e hospedada no G2.com.

The way it enhanced as per requirement of the time. Análise coletada por e hospedada no G2.com.

Little delayed as per other market competitors Análise coletada por e hospedada no G2.com.

What i love most of nexidia is the ability to search certain phrases for my entire team. I also love that we can stop the phone call at any given points and then jump to the most important part or skip the stuff we dont need Análise coletada por e hospedada no G2.com.

what i dislike about nexidia is that we dont have an easy way to download the phone call and save it on our computer as a compressed file. to then send it to my employee for review. Análise coletada por e hospedada no G2.com.

It gets the job done and I like it's ease of use on the interface alone. Análise coletada por e hospedada no G2.com.

It does tend to run slow and sluggish especially when viewing large groups Análise coletada por e hospedada no G2.com.

Nothing. I'm amazed they are still in business. Análise coletada por e hospedada no G2.com.

The system was so unreliable, we had to have weekly calls with their IT and account executives to try to escalate the issues. Even that was full of empty promises. Análise coletada por e hospedada no G2.com.