Avaliações e Detalhes do Produto de Market Leader

O CRM é decente, mas, infelizmente, os leads são de qualidade inferior. Análise coletada por e hospedada no G2.com.

Qualidade dos leads, Atendimento ao cliente, práticas de vendas enganosas Análise coletada por e hospedada no G2.com.

They lied to me. The guy was really nice. Told me I would be getting good seller lead, Sellers who were looking to sell. Nothing in 3 months. I was told also that I could cancel after 3 months. When I called to cancel. He was like, I'm sorry you can cancel until 6 months. I said no I was told I could cancel after 3 months. He was like the contract says 6mts. What a smooth lying company. I trusted the nice guy on the end of the phone. Most of the leads were fake addresses, no phone numbers to call, I received no reply from emails. All they wanted was for me pay more money for additional service. I said NO cancel. So they still won't cancel. PLEASE DON'T TRUST THEM. They will lie to you. I told them so they record for training purposes, I won't the recording. Oh no we can't give you the recording, only used when we go to court. SEE YOU in COURT! Análise coletada por e hospedada no G2.com.

False talkers! Lied 🤥 🤥 not worth all the stress of trying to cancel something that isn't working. I told him I was a new realtor and just wanted to Try it for 3 months and I didn't want a hard time to cancel in case it didn't work. They 🤥 Análise coletada por e hospedada no G2.com.

Market Leader is a great tool but as someone using the platform and not knowing the backend, it sometimes requires me to call the helpdesk. Everyone I have spoken to has always been extremely nice and patient and tried to help but one person in particular has shown that they can resolve the issues and understand the platform and integrations/connections better than others. Yong Son is fantastic and my entire team has his number and name to use when we need support. He is excellent. Análise coletada por e hospedada no G2.com.

Sometimes the support tries to be helpful but does not actually understand the platform and how to resolve an issue and it wastes a lot of time.

improvements for platform are another story. At this time i'm satisfied but in future can see more capabilities and features that i'd request. Right now I'll say having a few standouts as people to escalate to or bring in for an issue that the customer service support person you get on the phone may not be equipped to resolve would be key. I dont expect anyone to know everything that works in customer support and I certainly understand everyone must start somewhere and learns as they go so instead of just giving up on the issue or passing us on, or saying theyre fixing it and to call back tomorrow, maybe have an escalation person they can have join the call and educate them as well as the customer so everyone does not waste time. I'm sure some of us (customers) are not always explaining the "issue" clearly either so feeling like the customer support person can add another team member to the call without feeling dumb or like they dont know what theyre doing, would be helpful. Sometimes its just asking the right questions to understand the problem or having to deal with the problem once and watching/listening to someone else ask quesoitns and resolve it will benefit everyone. So, I dont think anyone in customer service should ever feel like they need to pretend to know the answer or that they are fixing it. It wastes my time and they dont learn. I'd much rather have someone say, i'm not sure i'm understanding the problem or how to resolve it. Let me add someone else to this call and see if two heads are better than one or call you back with a team member more familiar with this. Yong Son was someone I would certainly say understands the product and how to interact with and communicate with us realtors as customers in an honest and efficient way. Thank you to all who have supported us and are learning the position and the system. Análise coletada por e hospedada no G2.com.

Some leads have potential but nothing has resulted in any sales. Análise coletada por e hospedada no G2.com.

They are sending me seller leads of people that already have their home listed on the MLS. When I contacted them, they said that still counted as a lead Análise coletada por e hospedada no G2.com.

Não estou feliz com nada. Uau, não consigo passar para o próximo, não gosto da minha opinião honesta. Análise coletada por e hospedada no G2.com.

Tempo desperdiçado, leads que não são verificados e eles se deslistam quando você os contata. Análise coletada por e hospedada no G2.com.

Limpo, fácil de navegar no backend. Aprecio a mensagem de texto toda vez que alguém visita meu site. Análise coletada por e hospedada no G2.com.

Os leads são péssimos. $450 por mês por 10 leads. Você receberá 4 visitantes, não 10, que olharão um total de 2 anúncios, depois desaparecerão. Eu teria percebido que o MarketLeader não vale a pena.

Além disso, o site não permite que os usuários ajustem a faixa de preço em que irão pesquisar. Se o orçamento do cliente for 425K, eles terão que pesquisar até 450K ou limitar a 400K. Os clientes não vão gostar de ver anúncios fora de sua faixa de preço ou perder anúncios que ESTÃO em sua faixa de preço. Análise coletada por e hospedada no G2.com.

NADA!!! ELES VÃO PEGAR SEU DINHEIRO, NÃO ENTREGAR E DEPOIS FAZER DE TUDO PARA JUSTIFICAR QUE NÃO PODEM!!! Análise coletada por e hospedada no G2.com.

Eles deturparam completamente o que fariam, depois atrasaram, lutaram comigo a cada passo do caminho, finalmente reverteram uma cobrança, e eu ainda estou lutando com eles sobre a outra que debitaram SEM minha autorização depois que eu disse que estava cancelando, E ELES AINDA ESTÃO TENTANDO DEBITAR MEU CARTÃO QUANDO EU NÃO ESTOU APENAS NÃO RECEBENDO O SERVIÇO DELES, MAS EU JÁ CANCELEI O EMAIL QUE ELES TÊM PARA MIM, E ELES AINDA ESTÃO TENTANDO ME FORÇAR A PAGAR!!!! TIVE QUE BLOQUEAR O CARTÃO E ELES AINDA ESTÃO TENTANDO DEBITÁ-LO POR UM SERVIÇO QUE NUNCA RECEBI EM TRÊS MESES!!! Análise coletada por e hospedada no G2.com.

Absolutamente nada. Esta é a pior experiência. Análise coletada por e hospedada no G2.com.

Falsa publicidade, serviços não prestados, sem atendimento ao cliente, leads falsos

Estamos chegando ao nosso terceiro mês com eles e nos prometeram um agente dedicado sem NENHUM CONTATO dele. Nosso vendedor inicial parou de responder depois que cobraram nossa conta pela primeira vez. Levou 8 dias para o vendedor inicial ajudar a colocar nosso site no ar e 2 semanas para conseguir um "lead". Todos os "leads" foram falsos ou não responderam por texto, chamada, correio de voz ou e-mail.

Tentamos cancelar e, de acordo com os termos e condições, seguimos as diretrizes, mas nos disseram que esses termos e condições não se aplicavam a contas de contrato, dos quais solicitamos uma cópia, sem resposta.

Tentamos entrar em contato para obter assistência várias vezes e, a cada vez, nos dizem algo diferente. A "assistência" é apenas um link para um webinar que já completamos. Não se inscreva e seja roubado como nós. Análise coletada por e hospedada no G2.com.

They did provide prepared marketing emails for listings. Análise coletada por e hospedada no G2.com.

Leads were terrible. Not sure what advertising they were using but most of the leads were not even looking to buy real estate. I was told there would be phone numbers. They don't require phone numbers, so most leads did not have them. They offered a special promotion of 10 extra leads a month and a 3 month review with option to cancel. After I signed the contract, they came back with another contract that didn't have those promotions. When I questioned it, the sales person said not to worry, that it I would have the same promotion. In the end, he was lying. It was not the same promotion. I've spent way to much time trying to get out of this contract. They said the contract had me in a 6 month contract. Because I had saved my emails from the sales person, I was able to get out of it. Not one lead actually did anything. It was a total waste of time and money. There are other programs that are much better than this one. The underhanded changing of contracts and then not standing by what was agreed to really raises business ethics questions. I'm surprised they can remain in business. Análise coletada por e hospedada no G2.com.

Até obterem sua assinatura e cartão de crédito, eles são receptivos e bastante simpáticos. Depois, é ladeira abaixo após conseguirem o número do seu cartão de crédito. Como a maioria das empresas de anúncios do Facebook. Eles são horríveis. Análise coletada por e hospedada no G2.com.

Eles deturpam o que podem entregar. Prometem demais e entregam de menos. Eles mentem sobre LEADS DE QUALIDADE. Isso simplesmente NÃO é o caso. Se você reclamar, eles dizem que você não está fazendo o acompanhamento corretamente. Eu vendo mais de $8M por ano em casas. Eu sei como fazer o acompanhamento. Análise coletada por e hospedada no G2.com.