Visão Geral de Preços Lumen Cloud Application Manager
Lumen Cloud Application Manager em resumo
Cloud Application Manager offers 2 support tiers. All Customers receive the baseline Platform Advisory Support. Customers may select Managed Services Anywhere (“MSA”) for each Supported Provider (see section below) account. Each support tier is more fully described in Sections A and B below.
The primary capabilities of Cloud Application Manager focus on:
Managed Services Anywhere: Choose to have CenturyLink manage Customer’s Supported Providers. This includes managing workloads, monitoring, patching, provisioning, enterprise grade support, remediation and much more. MSA may also be utilized with Buy-Your-Own-Cloud (BYOC).
Platform Advisory Support: Standard advisory level guidance and best-practices advice for the services being consumed through the Supported Provider, including the native orchestration and management platform.
Product Editions
Cloud Application Manager has two commercial versions available. Cloud Application Manager is not available for any public sector (e.g. federal, state, local or education) customer who requires FISMA or any other higher level security or regulatory requirements. Please review the sector availability matrix for further details.
Cloud Edition — a SaaS experience that is accessed at [account.cam.ctl.io](https://account.cam.ctl.io/)
Datacenter Edition — a virtual appliance that runs on-premises in a Customer's datacenter or any other location including public cloud environments. The Managed Services Anywhere support tier and Cloud Optimization & Analytics feature is not available within the Datacenter Edition.
Cloud Application Manager Standard Features
The table below describe standard features of Cloud Application Manager regardless of support tier.
Core Platform Users can integrate with their existing Authentication systems with the following authentication protocols:
Google Authentication
GitHub Authentication
SAML
LDAP
User ID and Password
Once logged into Cloud Application Manager, users can seamlessly navigate between Application Lifecycle Management, Cloud Optimization and Analytics, Monitoring and Ticketing portal sites using single sign-on. Cloud Application Manager users can access the entire functionality via API as well as User Interface at cam.ctl.io. Users can create a permanent or a short- term authentication token that can be used to perform API calls.
Application Lifecycle Management (ALM) ALM provides an orchestration platform for users to deploy and manage multiple environments across public and private cloud platforms. This module allows for the modeling of infrastructure and applications in Cloud Application Manager once and deploy to any of the supported environments. Users can choose to model their application in a cloud agnostic fashion or use one of the cloud provider’s native modeling templates like AWS Cloud Formation Template or Azure Resource Manager template. Once applications are deployed using the templates, users can manage the lifecycle of the application, auto-scale the infrastructure, update/patch their applications without down-time and replicate them across environments.
Application Lifecycle Management also has a Continuous Integration and Continuous Deployment (CI/CD) plugin that can be configured to invoke policies in Cloud Application Manager and update their applications and infrastructure residing in the underlying provider platforms, on every code release.
Auto-Discovery
The Auto-Discovery feature for instances running on AWS, Azure and CenturyLink Cloud infrastructure provider(s) enables visibility of resources that have been previously running. Once a provider is configured, Cloud Application Manger discovers all of the virtual machine instances in that environment and lists them for the user. At that time, a virtual machine instance can be selected and imported. Users register an existing instance so that the lifecycle can be managed within the Cloud Application Manager platform.
Additional features include:
Allows users to use single sign-on to access public cloud provider’s management console
Create a hierarchy of Organization, Cost Centers and Workspaces to organize resources to represent various internal environments, teams and departments
Allows users to model applications using the ALM framework for configuration management and reusability and build cloud agnostic applications
Allows users to leverage the cloud provider orchestration templates to deploy provider native services
Identity and access management allows the sharing of workspaces, applications and cloud infrastructure across your organization
Flexibility to deploy workloads on all major cloud infrastructures to meet business demands and organizational preferences
Supported Providers detailed in KB Article #CAM213
Cloud Optimization & Analytics
exclusively for AWS and Azure Cloud Optimization & Analytics provides the following features:
Best Practices checks include more than 350 automated checks evaluated against AWS and Azure provider accounts:
Cost Savings
Security Utilization
Potential Monthly Savings, Idle Resources and Unused Resources
Change Monitoring Reports that list all changes performed by Provider account
IAM Admin User Reports
For both Platform Advisory Support and Managed Services Anywhere, CenturyLink provides consolidated billing, cost optimization, spend analytics, chargeback and best practice recommendations. Certain restrictions, limitations apply
Authorized Resale of AWS and Azure
Users can setup new AWS and Azure accounts or shift their existing AWS and Azure accounts to CenturyLink Cloud Application Manager. There are three distinct options:
Use an existing customer account
Migrate account to CenturyLink for consolidated billing and support (designating Platform Advisory Support or Managed Services Anywhere)
“Create a new account for consolidated billing and Platform Support”
Authorized resale requires additional terms and conditions as a condition precedent to the “provider” setup process continues.
All AWS and Azure accounts are required to be fully hardened per the CenturyLink guidelines (see Permissions and Hardening Policy section)
Technical Account Management Both Platform Advisory Support and Managed Services Anywhere provides customers with a designated (not dedicated) Technical Account Manager. This consists of a functional workgroup comprised of technical experts and program governance agents that are designated to a customer account. Technical Account Managers support inquiries regarding Application Lifecycle Management, Cloud Optimization & Analytics, AWS and Azure services. The Technical Account Management responsibilities consist of providing proactive service delivery plans based on the customer strategies, management of support escalations, answering advisory questions related to any of the three core Cloud Application Manager capabilities, addresses billing inquiries and coordinates more extensive architectural and design services from CenturyLink managed services experts. Certain tasks or requests related to the Technical Account Management services may require an upgrade to Advanced Managed Services (subject to additional terms and pricing).
Platform Advisory Support
Provides Getting-Started activities
Provides support escalation, best practice and recommendations for additional hands-on services
Supports advisory-only level of guidance with best effort
Share and explain optimization reporting
TAM named but not dedicated or guaranteed (pooled model)
Does not support any monitoring, alerts, remediation and creation/changes of policies
AWS, Azure and VMware certifications and accreditations
Managed Services Anywhere
Provides Getting-Started activities
Coordinate service desk and support engineering for hands-on action
Identify cost/performance optimization and execute recommendations
Coordinate monitoring policy creation and updates with service desk
Coordinate modifying and deploying Script, Application and cloud native template Boxes (already in catalog) with service desk
Coordinate configuring user access and permissions with service desk
Contribute to root cause analysis, problem resolution and remediation
• Respond and provide updates to service requests
Facilitate patch/backup schedule and communicate upcoming changes
Examples of Activities Requiring AMS Upgrades
Hands-on action for Advisory technologies or actions beyond “Managed” activity scope (service desk and TSE only – TAM coordinates)
Design and architecture of a service/application
Creation of new Script and Application Boxes
Migration and refactoring of applications
Designing infrastructure and network topology
Execute deployments not already defined, requiring architecture design
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