Avaliações e Detalhes do Produto de Knowledge360

Sistema de repositório centralizado, acesso Análise coletada por e hospedada no G2.com.

Falta de cobertura em relatórios de corretagem, necessidade de melhor análise baseada em IA para identificar sentimentos dentro de documentos. Melhor aparência da plataforma em comparação com outras plataformas de CI de pares. Análise coletada por e hospedada no G2.com.

K360 é personalizável e rico em recursos. Podemos adaptá-lo para atender às nossas necessidades. Análise coletada por e hospedada no G2.com.

K360 é realmente voltado para aplicações empresariais em vez de projeto por projeto. Não é um grande problema, mas adoraria que toda a minha equipe de analistas tivesse privilégios de administrador. Análise coletada por e hospedada no G2.com.

Há claramente uma grande quantidade de poder por trás do conjunto de ferramentas oferecidas. O treinamento prático é inestimável. Para qualquer pessoa envolvida em pesquisa, compreensão de tendências e/ou agregação de conteúdo, há muito aqui para explorar.

É extremamente útil ter artigos exibidos em texto simples, sem anúncios/ruído. Além disso, eles têm assinaturas de uma ampla gama de publicações, revistas, etc., que normalmente estão atrás de paywalls. Análise coletada por e hospedada no G2.com.

O treinamento é essencial, pois há uma curva de aprendizado para entender todos os recursos/opções. Certamente não é algo negativo, apenas algo que eu recomendaria fortemente para qualquer pessoa nova no Knowledge360. Análise coletada por e hospedada no G2.com.

Knowledge360 pulls in all of the news and updates on our competitors so I'm not searching through 20+ browser windows to get a sense of what's going on in the market. This is a huge time saver! I just login to Knowledge360 and have everything I need in one place. It also makes it super easy to flag important updates and share them with my team/across our organization. Análise coletada por e hospedada no G2.com.

Getting started takes some time. The tool is basically a blank slate when you login and you have to build up different resources (reports, projects, reveal, etc.) and upload documents to the Knowledge section. Most software requires some level of set up out of the gate though and the Customer Success team is super helpful. Análise coletada por e hospedada no G2.com.

That you are able to search, read, and organize information from over 5,000 sources plus any external sources you upload into the system, for example annual reports, into custom-made dashboards. This makes it a one-stop shop for catching up on industry and competitor events. The customer support is also first class. At first I was a little overwhelmed with all of the platform's features, but after just a few training sessions with my customer success manager, and knowing that I can contact her at any point with questions, I felt much more comfortable. Análise coletada por e hospedada no G2.com.

There isn't much I dislike about the tool. As with any software tool sometimes there are bugs, but once you flag it to K360 they are usually able to fix them quickly. Análise coletada por e hospedada no G2.com.

That you can fully customize your dashboards, create an unlimited number of them as well as share them with team members. I also love that as you "like" certain content the AI learns and includes more like it. Análise coletada por e hospedada no G2.com.

There are so many different features that at first it can be a bit overwhelming. Thankfully, the team's fantastic level of support and training is a great help for overcoming this. Análise coletada por e hospedada no G2.com.

Knowledge360 has been a force multiplier for my organization. As a result of implementing K360, I can see more and do more with my internal/external data and information including field intelligence because everything is centrally located and readily accessible via personalized dashboards. Access to K360 inside of Salesforce has also been a big plus. K360 is supported by an excellent customer service team. Análise coletada por e hospedada no G2.com.

As with most software platforms a level of commitment to the process is needed to understand what's possible and build out a tool that best suits your needs. K360 is no different. There aren't any shortcuts but the service team is knowledgeable and super helpful. Análise coletada por e hospedada no G2.com.

Most the the data that you need is already there. Many comparable tools are basically delivered as a frame and the requirement is on the user(s) or organization to populate internal data. K360 is much different. The platform works with a ton of third-party data partners, so once you are in, all of the content is already there. This ranges from news to financials, social chatter, etc. It is really great.

Flexibility is also put in the hands of the user. It is very easy to structure topic dashboards and company views so anyone on your team can view. It makes it really collaborative! Análise coletada por e hospedada no G2.com.

The technology does what we ask of it. There is perhaps progress to be made with some visualizations, but that is only if you are looking to visualize data in the K360 itself. The platform also integrates with Tableau and serves has a sharing platform for other content types, so it more than makes up for it. Análise coletada por e hospedada no G2.com.

The dashboard and email notifications are really helpful to keep me on top of really specific market changes or fluctuations that are happening. I've been using it particularly to monitor real-time changes related to COVID. Análise coletada por e hospedada no G2.com.

I'm struggling to decide what to put here, but a little more granular control over the email notifications I send out to the team would be nice. Análise coletada por e hospedada no G2.com.

I really like the ability of K360 to provide the information I need in a dashboard format. K360 pushes the needed information to me; that means I don't have to dig around online to find it! Análise coletada por e hospedada no G2.com.

There is a slight learning curve associated with using K360, but once one is familiar with it, the software is highly useful and worth the time invested to learn it. Análise coletada por e hospedada no G2.com.