Discussões de Freshdesk Contact Center

I am a Speed Racer point extraordinaire; however, how do you get Sharp Shooter Points? I do find it a bit tricky when a person replies 'Thanks' to your email and you lose those points for completing a ticket...

I need an honest advice, that too, only from the users of Freshcaller

The purpose is to truly enhance CSAT. How can we measure if our phone support is within the customer expectation? Which are the main indicators that has to be pursued? How can we motivate the team members to achieve, as a team, those indicators and truly be worried about customer experience. We... Leia mais

Does it not affect the Virtual Queue?