Prós e Contras de evaluagent

- E-learning modules (bypass delay between results & feeback, interactive concise content on specific topic)

- Gamification & badges (GenZ adores it)

- Redaction (critical for some clients, operating in regulated environment)

- Keyword search Análise coletada por e hospedada no G2.com.

- User unfriendly(too many click for basic selection)

- Rigidity of periods (last 7 days is rarely suitable for typical weekly cycle)

- Rigidity of data extract & reports

- Análise coletada por e hospedada no G2.com.

O EvaluAgent provou ser uma ferramenta útil tanto para avaliar interações entre agentes e clientes quanto para fornecer a percepção necessária para melhorar tanto a qualidade quanto a experiência do cliente nas interações. Análise coletada por e hospedada no G2.com.

A integração com o PowerBi é complicada. O suporte do bot online não forneceu detalhes suficientes para permitir que a integração da API fosse realizada com sucesso sem ter que contatar a equipe de suporte. Análise coletada por e hospedada no G2.com.

Its a really user-friendly experience, you can navigate to the key areas very quickly. The most useful information is presented upfront so there is very little time spend searching for data. Análise coletada por e hospedada no G2.com.

The finer details can let the platform down. The main things are done great but sometimes there are instances where small quality of life changes would be great just to maintain the speed of navigation or to take the ease of use from good to great. Análise coletada por e hospedada no G2.com.

A interface do usuário. É muito limpa e amigável. Qualquer pessoa pode se orientar facilmente. Análise coletada por e hospedada no G2.com.

Relatórios em massa, onde posso manipular os atributos e gerar meus próprios relatórios do Nível 1 ao Nível 4. Análise coletada por e hospedada no G2.com.

The built-in automation and reporting is an absolute game-changer. It's so nice to have an easily presentable way of presenting QA data which also doubles as a training tool. I love that if there is room for improvement in areas you can automatically initiate learning modules. I also love that coaching and 1-2-1s are built in. The evaluagent team is constantly looking to improve the product so I'm looking forward to seeing what is next Análise coletada por e hospedada no G2.com.

When we were using zendesk the integration was flawless but the other integrations like with Kustomer seem to need work. I would prefer we didnt advertise integrations that werent flawless Análise coletada por e hospedada no G2.com.

The metric system or KPI indicator. Give you detailed information on the 1% to improve the work. Análise coletada por e hospedada no G2.com.

Nothing I will be honest. Initially I didn't see the point if we already have feedback being provided but with the metric there you can see over time what to work on so I have nothing bad to say about it. Análise coletada por e hospedada no G2.com.

Dashboards are nice, they can definitely provide us with a quick glance on what might need attention, which is definitely appreciated in this high paced world we live in. Análise coletada por e hospedada no G2.com.

The ability to deep dive needs some rework.

Sometimes we want to provide teams with the current areas that need work with and also give concrete examples and to do that currently the only way I can do this would be to open each evaluation separately (or by checking each agent that is being evaluated) which takes time and extra effort. Análise coletada por e hospedada no G2.com.

As a quality manager who uses EvaluAgent daily, there are several aspects of the platform that I appreciate.

1. User-Friendly Interface.

2. Efficient Evaluation Workflow

3. Performance Analytics

4. Coaching and Feedback Tools

5. Continuous Improvement Análise coletada por e hospedada no G2.com.

There are few things I would recommend for an upgrade such as the complexity when it comes to technical issues, limited customization, lack of mobile support and user interface improvements. Análise coletada por e hospedada no G2.com.

Tudo está a um clique de distância e, com o cabeçalho de cada página, ajuda a descobrir a página exata em que precisamos estar. Análise coletada por e hospedada no G2.com.

O desempenho dos itens de linha superior e inferior no painel pode ser melhorado, pois temos chat/social/e-mails e chamadas. Análise coletada por e hospedada no G2.com.

I really love how you can add widgets and see the break down in a user friendly way. Análise coletada por e hospedada no G2.com.

No issues at this time. There isn't anything I dislike about Evaluagent. Análise coletada por e hospedada no G2.com.