Avaliações de Dialpad Customer Intelligence Platform

I've been using Dialpad for a while now, and I have to say their customer support is absolutely outstanding! Every time I reach out, they are always available with no wait time, which is a rare find these days. Whether I contact them via chat, phone, or email, I am always greeted by a knowledgeable and friendly support agent who genuinely wants to help.

What really sets Dialpad apart is how proactive their support team is. Instead of just giving generic responses or scripted troubleshooting steps, they actually go into my account, investigate the issue firsthand, and guide me through the fix. This level of hands-on support makes the process so much easier and efficient.

On top of that, they don’t just stop at fixing the immediate issue—they actually follow up! I’ve had multiple instances where a support agent called me back just to make sure everything was working smoothly, which shows they truly care about customer satisfaction.

If you're considering Dialpad, know that you're not just getting a great VoIP solution, but also a top-tier support team that makes sure you’re never left hanging. Highly recommend! Análise coletada por e hospedada no G2.com.

None at all! Dialpad support is always responsive, helpful, and proactive in resolving issues quickly. Análise coletada por e hospedada no G2.com.

We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and contact centers with an easy click of a button. We are also excited for the automatic ai transcription - being able to look back on a quick summary of a call with action items is very useful. Análise coletada por e hospedada no G2.com.

We do wish that we could ring all members of a contact center simultaneously like departments. Análise coletada por e hospedada no G2.com.

There are many things to like about this service, such as:

1. Ability to use existing employee's phones, tablets and computers to leverage this service.

2. Apps for iOS, Android and Windows environments.

3. User customization for ringing unique phone lines and tweaking the interface based on personal preferences.

4. Near-real time textual dictation and display of live voice calls.

5. AI-generated summary of voice calls for quick references.

6. Admin's ability to view call metrics of the various phone lines assigned to team members.

7. Lots of flexibility to support voice, texting and even fax communications for the business with customers, along with a single integrated platform for everything. Análise coletada por e hospedada no G2.com.

While there are many great features for this service, it does require quite a bit of a learning curve for the Admin to take in to become fully proficient with everything. It also takes some time to work with and train the users to ensure they have a full grasp on the capabilities and know how to use it for maximizing utility of it within the business unit. One of the key user preferences to receive notifications appears to be hidden deep in the app's UI -- that made it difficult to diagnose an issue that one of our users was having. Análise coletada por e hospedada no G2.com.

Eu gosto mais do Dialpad Meetings por sua facilidade de uso combinada com áudio e vídeo de alta qualidade. O acesso com um clique da plataforma elimina a necessidade de configurações complicadas, e sua funcionalidade de transcrição impulsionada por IA é revolucionária para capturar notas de reuniões em tempo real. Também aprecio a integração perfeita com ferramentas de produtividade como o Google Workspace e o Microsoft 365, tornando fácil agendar e participar de reuniões diretamente do meu calendário. Análise coletada por e hospedada no G2.com.

Não há nada para Dislike no Dailpad, mas as gravações do Dailpad não estão disponíveis para alguns estados. Mas não é um grande problema. Análise coletada por e hospedada no G2.com.

Adorei que o Dialpad tem uma interface limpa e moderna. Mesmo se você não for um especialista em tecnologia, encontrará seu caminho rapidamente. A qualidade das chamadas é de primeira linha. Seja em uma reunião de equipe ou em uma chamada com um cliente, oferece clareza. Funciona perfeitamente em telefones, desktops e até mesmo através de um navegador. Os recursos de transcrição e anotação são incríveis.

A colaboração é muito fácil.

O suporte ao cliente é uma equipe incrível sempre trabalhando para resolver o problema.

Eu o uso todos os dias como meu aplicativo de discagem.

É muito fácil de integrar e implementar na personalização do Salesforce. Análise coletada por e hospedada no G2.com.

Dialpad precisa resolver o problema de atraso, às vezes a chamada é desconectada, no entanto, leva tempo. Ainda não encontramos uma solução alternativa para superar a duplicidade nas chamadas. Às vezes, uma chamada feita uma vez será registrada duas vezes. Análise coletada por e hospedada no G2.com.

The connection between the phone app, computer app and IP phones allows for seamless integration of the phone in our companies day to day operations. Being able to look back at phone calls a see the highlights and objectives is really helpful to my employees. It is a great addition to our communications with our customers. Análise coletada por e hospedada no G2.com.

There are times where phone calls may ring on the connected cell phones and we are unable to answer. 95% of the time it works, but there are times where we cannot connect and have to call back the customer. Análise coletada por e hospedada no G2.com.

Acho que a capacidade de transcrever chamadas ao vivo torna o aplicativo o meu favorito. Estou em contato com clientes o dia todo e falo com meus clientes nos EUA por telefone. O DialPad oferece a opção de colar a conversa diretamente no meu CRM, pois fornece o resumo da conversa geral com meu cliente. Isso me economiza muito tempo e esforço. Análise coletada por e hospedada no G2.com.

O que eu não gostei até agora é que as mensagens de texto foram desativadas, o que afetou minha produtividade, mas depois foi restaurado - em resumo, gerenciamento de SMS. Análise coletada por e hospedada no G2.com.

I am able to have a desk phone and answer calls from there and also able to leave my desk and answer calls from my cell phone anywhere. Being able to seemlessly transfer calls from both desk phone and cell phone is a game changer. The recording of the call with the AI and being able to go back and review the call again is a game changer. Análise coletada por e hospedada no G2.com.

The backend of programming and adding new employees to the application is challenging. Análise coletada por e hospedada no G2.com.

Dialpad Support is easy to use and straightforward. I like that they follow up with an email after you are finished so you remember all the steps. It is a quick and efficient way to get help. The customer support is excellent! I have used it several times in the last month. Análise coletada por e hospedada no G2.com.

I don't think I have encountered anything I dislike about Dialpad. Análise coletada por e hospedada no G2.com.

The most helpful thing about Dialpad Support is the people. I am a one person office and not very tech savvy as the Administrator. I had used Dialpad for over a year and then I made changes to my phone system that involved changing my DialPad and my actual mobile numbers. The people were so helpful in getting everything reestablished and in setting me up with an additional feature set that I did not understand. They gave me instructions and told me they would call me back in five minutes to ensure everything worked. Five minutes later, my DialPad rang and I was able to report all systems go!! Their patience in explaining what to do and why was outstanding!! Análise coletada por e hospedada no G2.com.

It is frustrating to go through a couple of rounds of chatbot service before realizing, the problem will require a person, but I guess that is part of the diagnostic process. Análise coletada por e hospedada no G2.com.