Prós e Contras de Commio

Quick customer support responses and clear answers to pass down to my end users. This has been the case atleast for our case during the last year doing business with commio. Análise coletada por e hospedada no G2.com.

I do not have any particular dislikes as they have always delivered excellent customer service for our questions and concerns. We have had nothing but smooth sailing. Análise coletada por e hospedada no G2.com.

Eles eram caros, mas serviram como uma boa rota alternativa para nós. Análise coletada por e hospedada no G2.com.

Quando a ThinQ foi comprada pela Commio, eles instituíram um valor de fatura "mínimo" com muito pouco aviso. Cancelamos os serviços e os removemos do nosso roteamento. Depois, eles nos cobraram o mínimo de qualquer forma e nos encaminharam para o departamento de cobranças deles. Análise coletada por e hospedada no G2.com.

A interface do site https://thinq.io/ é de longe a mais fácil entre todos os provedores que já utilizei. Em média, uso 6 provedores e minha escolha principal é sempre o ThinQ. Análise coletada por e hospedada no G2.com.

A resposta de suporte, no entanto, é direta. Eu gostaria de me conectar e aprender por que é uma solução, por que não é um problema do seu lado e tem informações adequadas para escalar ainda mais. Análise coletada por e hospedada no G2.com.

Inicialmente escolhemos a thinQ por causa dos preços, no entanto, descobrimos que não apenas o custo é incrível, mas também o serviço. Cada ticket que criei foi rapidamente atribuído a um engenheiro e a única vez que tive dificuldade em obter uma resolução foi quando o problema estava em alguma operadora que se recusava a fazer uma análise aprofundada.

O portal deles também é fácil de entender e gerenciar. Tão fácil que consegui treinar vários outros funcionários sobre como usá-lo e, em casos extremos, consegui simplesmente orientar alguém a usá-lo sem nem mesmo tê-lo na minha frente. Análise coletada por e hospedada no G2.com.

Nada, toda a plataforma deles é ótima. Simples de gerenciar e redirecionar chamadas, se necessário. Análise coletada por e hospedada no G2.com.

Online portal is intuitive and easy to use. Communication with coordinators is consistent. Análise coletada por e hospedada no G2.com.

I haven't found anything I dislike about Commio Análise coletada por e hospedada no G2.com.

Eu realmente aprecio os perfis de roteamento de saída. Poder remover seletivamente operadoras dependendo da latência ou outros problemas nos salvou muitas vezes. O suporte é sempre rápido para responder. Análise coletada por e hospedada no G2.com.

Tivemos algumas interrupções significativas no passado. Como um todo, eles são muito confiáveis, mas quando caem, é um grande problema. Temos a sorte de poder mudar nossa perna de saída para outro provedor em caso de uma interrupção. Vimos apenas 2 grandes interrupções nos 3 anos em que estamos usando Thinq. Análise coletada por e hospedada no G2.com.

Thinq is very strong when it comes to the reliability of their services, clear communication on issues and rapid response when it comes to dealing with problems. We have had bad experiences in the past with other companies that were more feature-rich but failed the first time they were DDoSed or failed when a datacenter had issues. As an MSP, the underlying services that power our offerings can reflect very poorly on us in the eyes of our clients if they aren't rock solid and Thinq has made a point to focus on the fundamentals which means that we can always rely upon their services being online and functioning as expected. They are our go-to for SIP services and we've used them for many years and are happy with the results. Análise coletada por e hospedada no G2.com.

UPDATE: Less than 24 hours after I made this review, Commio has been rapidly (and secretly) updating their entire KB in response to it. This reminds me exactly why I use them as opposed to someone else, thus I have adjusted my stars from 8 to 10. There isn't a perfect company out there, but there may be companies that work harder than others to do their best for you. Our company is a small fish but today Commio definitely made us feel like a big one.

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Original Review:

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1) It would have been nice to have a composer-compatible PHP API to make their API a bit faster to code for. This would also allow them to push out code and query updates for their APIs in a more strategic manner.

2) For whatever reason, they seem to have issues with their billing system all of the time which can sometimes force us to spend more time looking at our balances than is normally required with other companies and can be somewhat annoying.

3) MMS messages are limited to a single attachment per inbound message (or at least they were when we coded our endpoint for them), meaning that it's possible to lose data on inbound MMS. It hasn't generally been an issue except on those rare occasions where people attach multiple photos and send them off in a single MMS. Most modern phones these days are pretty good at separating multiple images into separate MMS messages.

4) Dual-factor authentication for account access seems like a no-brainer but they haven't added it yet which seems disappointing from a basic security standpoint.

5) Having a more MSP-focused feature-set would be nice, however not if it comes at the expense of a lost focus on fundamentals nor an increase in price.

6) Speaking now directly to thinQ (since I know they read these), It seems like the documentation for simple things often is outdated and the branding sometimes gets a bit sketchy as you used to be Siproutes, then thinQ and now Commio. Pick a branding lane please and the next time you have a board meeting where you are discussing if you should change the name and/or branding... don't, just don't. None of your customers cares about it as much as you care until we realize that we have to change settings in our switches and systems to keep up with your musical chairs of domain and branding updates.

6a) Not that it really matters to me much but while we are on the subject, thinQ was already a pretentious and contrived name and is easily confused with an LG product. Someone sold you on switching your name from Siproutes, which was a name that your potential customers in the tech community can immediately recognize as far as what products you offer, to a name that's pretentious and vague. However, you pushed that name for so long that we finally started associating our brains with it and now you've started brand-shifting to Commio which is, dare I say it, yet another vague name that you'll need to once again build recognition behind. Far be it from me to tell you what to do with your own company, but honestly, I see it all the time in the VoIP space and it's almost always self-sabotaging. Facebook and Google are dumb names but at least they didn't change them and thus continually undermine their existing brand recognition. Whenever they got the urge, they just created a parent company with a different dumb name chosen by an overpaid research group and then kept the major brand name so people wouldn't have to switch mental gears. As a customer, when I see a company that is focused on brand-switching, especially more than once in a decade, I start getting concerned as I view this as a possible red flag. The company may be unfocused on the things that originally attracted me to them, they may be trying to re-build their image without solving the underlying issues that caused their original image problems, or they may be going through leadership turnover which may mean a destabilization of their service, support, or focus. To summarize, it's a bad idea to change the name and undermine the brand recognition, it's annoying to the customer to have to re-program things and the customer may begin to view re-branding as an indicator of potential weakness or red flags within your company.

6b) On the subject of documentation, why is it so hard to get clear information on how to setup a modern version of FreePBX with your services? A lot of your documentation is either out of date, filled with low-resolution images that you can't zoom in on, or measly and incomplete. It's great that you have so much confidence in my abilities to intuit your systems but the average person coming in from the cold is going to need to open up a support ticket to get information that should be easily accessible in your KB and is already easily accessible on your competitors' KB systems.

6c) Speaking of the KB, why are there two (or is it three?) logins, one for the KB, another for the support panel, and another to manage my services? Combine these all together along with the API documentation please.

7) Changelog please. I would like to know what updates are coming to the platform and I'd like to see any bug fixes and/or improvements in an easy-to-read list. You'll often make a feature update/change and I don't even know about it until I log back into my dashboard and I notice it. Análise coletada por e hospedada no G2.com.

O serviço é muito confiável, com boas ferramentas de gestão. Quaisquer problemas ou perguntas que temos são rapidamente resolvidos pela equipe de suporte deles. Nosso Gerente de Conta, Pete Sweeney, é um grande defensor para nós sempre que precisamos de um pouco de assistência extra além do escopo da equipe de suporte. Eles têm um entendimento muito profundo das novas regulamentações 10DLC/A2P e têm sido um grande defensor para nós em todo o processo. Análise coletada por e hospedada no G2.com.

Nada é perfeito, mas não tenho reclamações sobre o serviço ou produto que recebemos. Análise coletada por e hospedada no G2.com.

Quão fácil foi adicionar fundos quando a conta estava baixa. Análise coletada por e hospedada no G2.com.

Nada a relatar, o sistema está funcionando corretamente. Análise coletada por e hospedada no G2.com.

The platform est user-friendly you do not need to be a telecom technician to use and understand how this platform works. The number of carriers is also great. Análise coletada por e hospedada no G2.com.

I am still searching for what I dislike. Seriously I have no idea what missing on this platform. Análise coletada por e hospedada no G2.com.