Avaliações e Detalhes do Produto de Arkose Labs

Bot mitigation is an arms race - botters are constantly changing their behavior and advancing their abilities to subvert detection and solve challenges. Likewise, Arkose employs many different types of challenges, and they are constantly developing and experimenting with new challenge types. The primary types of challenges used today are very different from what Arkose used four years ago, but they remain effective in bot mitigation without introducing additional friction for our regular users.

A key difficulty of bot mitigation is uncertainty. There are many cases (especially in account creation, for example) where we do not want to mitigate an action aggressively, but we also do not completely trust the executor of that action. This is where Arkose is most useful. When we have needed to employ the Arkose enforcement challenge, it has been effective at drastically reducing bot activity, but we only see marginal impact (less than one percent dropoff) of users that were later determined to be legitimate based on their activity on our platform.

Another of Arkose's strengths is their partnership. The types of attacks that every one of their customers sees can be very different, and we have seen that Arkose has tailored their enforcement mechanisms specifically for our needs. Arkose engineers and data scientists have responded directly to our requests. If you operate a service with a large user-base or a service with a high incentive to be targeted by botters, this is a key reason to choose Arkose over other options. Análise coletada por e hospedada no G2.com.

There were initially issues with excessively difficult challenges and bot attacks, but we were able to solve this problem by using some of Arkose's additional features to share our own data about known legitimate users and suspected bots. Arkose's tools are most effective when you treat them as a partner, not as a separate entity that will solve all bot attacks on your behalf. If your user-base is particularly sensitive to captcha challenges, some attackers may make it past Arkose, but this does not discount Arkose's ability to reduce bot activity significantly. Análise coletada por e hospedada no G2.com.

Their communication and availability to address issues or answers questions is so top-notch it feels like they're one of our own internal teams. Useful dashboarding and deep-dive capabilities, great insights into attackers as well as real users and most importantly no complaints from real users who face challenges. Análise coletada por e hospedada no G2.com.

Very little, there have been times when I wished they would have been more proactive in identifying and alerting to new attacks but that has continued to improve. Análise coletada por e hospedada no G2.com.

Arkose desempenha um papel essencial na proteção do Dropbox contra ataques, mas, mais importante, desempenha uma parte crítica na nossa experiência do cliente. O serviço é confiável e escalável e melhorou significativamente sua latência. O que mais respeito sobre nossa parceria é que eles estão lá para resolver problemas com você quando você precisa deles. Eles trabalharam conosco de perto para resolver um erro que inicialmente pensamos estar relacionado ao Arkose, mas acabou sendo do nosso lado. É fácil proporcionar uma boa experiência quando as coisas vão bem, mas o que faz a diferença é estar presente quando as coisas dão errado. Arkose não deixou a desejar, e graças a isso, agora proporcionamos uma experiência muito melhor. Espero que mantenham essa qualidade à medida que crescem. Análise coletada por e hospedada no G2.com.

Eu acho que a Arkose ainda precisa melhorar o monitoramento de uma maneira mais avançada do que o seu painel de disponibilidade. Por exemplo, estou ansioso por um endpoint de API que forneça monitoramento em tempo real e a capacidade de configurar seus alertas. Análise coletada por e hospedada no G2.com.

I have been impressed by their level of support for our organization. The Arkose team has been responsive, professional and always willing to assist. Additionally, their analysts are available to dig into the collected data and make recommendations. Análise coletada por e hospedada no G2.com.

Nothing. My team has been happy with the product and level of service we have received. Análise coletada por e hospedada no G2.com.

The combination of their account management, product and SOC teams with the solution capabilities is a highly effective solution to mix into your risk controls. Their focus on customer engagement and satisfaction is high-bar setting among vendors we use. Truly a customer-focused team in both accessibility and genuine action to make sure their solution is highly utilized and effective.

For the vendor options in their space, I consider Arkose the top choice for the reasons above and their commitment to evolving their product and customer service to the always fast-moving risk control space. Análise coletada por e hospedada no G2.com.

Depending on the rules configured, some require more frequent data provider updates to remain 100% effective. Also, the dashboard is capable, but it could provide more self-service analysis features. Both items they already plan to address in their near-term roadmap. Análise coletada por e hospedada no G2.com.

Arkose Labs provided an easy mechanism to integrate with their solution and were very helpful with our rollout. They were able to make quick changes to their infrastructure when we requested it to speed up our implementation and provide us real-time logging to help deliver better device and attacker intelligence. We have been able to use Arkose Labs to prevent credential testing as well as spam account creations. Análise coletada por e hospedada no G2.com.

There is still a bit of latency when it comes to doing synchronous events, which needs to be improved. It is also a pricy solution, and it is hard to quickly establish the ROI for this unless the right humans are involved in the process, which might make it hard for companies that are smaller to procure this solution. Análise coletada por e hospedada no G2.com.

Do ponto de vista de um gerente de projeto, Arkose oferece um ótimo atendimento ao cliente, respondendo rapidamente às minhas solicitações e perguntas. Cada indivíduo com quem interagi foi profissional, conhecedor e prestativo. Trabalhar com a Arkose tem sido uma experiência colaborativa positiva. Análise coletada por e hospedada no G2.com.

Eu não desgosto de nada, mas gostaria de ver relatórios mais regulares. Análise coletada por e hospedada no G2.com.

The puzzles presented in the event of suspicion are more humanly easier to read. Arkose provides a comprehensive console to monitor activity on integrated sites. The monitors are highly visual, with quick views of issues as they are detected. Support is great and highly responsive/knowledgeable. Análise coletada por e hospedada no G2.com.

It can be challenging to read the results of the monitors if more detailed view is required. Usually, this involves reaching out to Arkose support for assistance (which isn't difficult). Análise coletada por e hospedada no G2.com.

Users are challenged based on a machine learning model and which optimizes did fraud prevention and reduces friction. Análise coletada por e hospedada no G2.com.

It requires front end integration. In some cases the apis are called directly and Arkose requires front end integration. Análise coletada por e hospedada no G2.com.

A melhor coisa sobre o Arkose é a experiência de usuário simples e amigável que ele apresenta aos usuários genuínos que podem ser categorizados como potenciais fraudes. Eu não vi uma experiência mais "divertida" em nenhuma das outras opções de CAPTCHA. Análise coletada por e hospedada no G2.com.

Os painéis e relatórios oferecidos pela Arkose Labs ainda deixam muito a desejar. Não é muito fácil avaliar um funil simples de clicado, aprovado, falhado e a categorização de cada item com base no país do IP ou tipo de ameaça. Enquanto mesmo um arquivo simples para download ajudaria a demonstrar o impacto da Arkose, o que temos é um gráfico bastante confuso. Análise coletada por e hospedada no G2.com.