Avaliações de AffiniPay

ease to set up cases; ease to set up leads/contacts; easy to tweak if the program allows; ease of intake forms; billing is easier as you can email them all from your computer Análise coletada por e hospedada no G2.com.

Customer service takes too long now; call backs take a day or more; can't customize texting so you can control who sees it and should be by the attorney and paralegal. This feature is horrible for a family law firm, as the clients abuse it daily. If you block them from texting, it's deletes it "all", which is a form of malpractice, as now you longer have record of communication with your client. If you turn off notifications, you don't see any texts from any client then. Making appointments is way too clunky and it's smooth. The process to set up a lead, then make an appointment, with sending intake forms, takes too long. Needs to be a simple way to do these from the calendar screen, but MyCase forces you to go back and fill out the "lead information" first. Which doens't work either, as the clients want to establish if you can accomodate them with an appointment that works for them. Anytime we call to suggest something, it's never happens. We have been in practice for over 28 years and brought on MyCase at the onset of Covid as it is cloud based. MyCase never attempts any improvments that we have suggested. But, because it's cloud based, we have many clients that won't use the portal or do anything on through MyCase, because they don't trust it, which in turns causes more work for us. Análise coletada por e hospedada no G2.com.

Provides an easy way for clients to securely send documents through a portal. Análise coletada por e hospedada no G2.com.

Nearly everything about the software seems mid-tier, other than the price (which the actual price is way too high). The value is not where it should be.

The inability to customize with custom fields is very problematic. Most features they offer are about 80% close to being very good but require additional services or add-ons or lack the customizability needed. The potential is there, but continued development seems to be lacking, particularly considering the price. Customer support is okay, but you must use it quite a bit because of the numerous gaps in the product between what personal injury lawyers need and what CasePeer currently provides. As is, it should be sold as a mid-tier platform and priced as such. Had I been the price was going to be substantially higher than we agreed, I would have gone with another platform or stayed with my old one. Análise coletada por e hospedada no G2.com.

uploading entire thread of messages in Outlook to Email when first email with same re: line is loaded.

I'd love to tell you more about your software, but we started migration of data from another case management software on January 4, 2025 and I am still waiting to see documents populate in MyCase a month later. Sigh.

I'm not actually wanting this published or to enter your contest. I just want real people in your company to know my firm's transition to your software has been problematic. Análise coletada por e hospedada no G2.com.

Can't create subfiles in Email - when an Email is copied from Outlook to Email, I can't tag it to further sort them later in Email; If an email is a document produced in discovery in my case and it is saved in Documents, it cannot be opened as a .eml or .msg formatted document from that section of MyCase.

Would like to have a report that lists every open case in the office -- it can be done but it is very difficult to create.

No person assigned as liaison from MyCase for the transition from Análise coletada por e hospedada no G2.com.

We’ve been using MyCase in our law office on a daily basis, and it has truly transformed the way we manage our cases and clients. One of the standout features for us is the email integration. It's incredibly efficient—any email correspondence with clients or opposing counsel can be automatically linked to the relevant case. This not only saves time but also keeps all our communication organized and easily accessible.

The ease of use, combined with the powerful features like task management, document sharing, and invoicing, makes MyCase a crucial tool for our firm. The intuitive interface and seamless integration with our existing systems make it easy for our team to stay on top of everything.

Overall, MyCase has been a great addition to our office, and we look forward to continuing to use it to streamline our workflows and improve our client service. Highly recommend! Análise coletada por e hospedada no G2.com.

While MyCase is an excellent tool for managing cases and client communication, there are a couple of downsides we've encountered. First, finding contacts that aren’t linked to specific cases can be tricky. When a contact isn’t associated with a case, it can take some extra time to locate their information, especially if you're unsure of the details. This can disrupt workflow, particularly when you're in a rush to get in touch with someone.

Additionally, task management can sometimes be a bit challenging. Tasks are easy to overlook, especially if there are changes to your calendar. For example, if a meeting is canceled or rescheduled, you may not get a notification, and the task tied to that meeting could be missed. This lack of automatic reminders or alerts for task adjustments can lead to important details slipping through the cracks.

These minor issues could be improved for a smoother experience, but overall, MyCase remains a valuable tool for managing the bulk of our office tasks. Análise coletada por e hospedada no G2.com.

The system is fairly intuitive; I don't find that I struggle to find what I need. It seems to have been designed by someone who is familiar with the legal profession and has first-hand experience using case management software as a user and not just a developer. Análise coletada por e hospedada no G2.com.

It would benefit from better integration with Outlook, both email and the calendar. Additionally, I am endlessly frustrated by the auto-logout feature that I have not been able to change or turn off. I understand that it's a security precaution, however my workstyle involves having multiple tabs open as visual reminders of what I need to work on next. The problem is that if just one tab is inactive for too long, MyCase logs me out of ALL of my open windows, even if I am in the middle of a task. Análise coletada por e hospedada no G2.com.

It streamlines everything. Honestly, I give it an A to A+, it's just that it moves so smoothly, what few quibbles I have jump out at me every time. Análise coletada por e hospedada no G2.com.

Honestly, it absolutely drives me crazy that I have to log in every time I open MyCase. the password is already autofilled, so going to TWO landing pages (the first with ads and products for sale; the second with the login, preentered) is just irritating as hell. I also don't like that I can't edit my homepage wiht the financial overview, open cases, etc. Some info I want to see all the time, other info, I don't. Análise coletada por e hospedada no G2.com.

The best thing about LawPay is the integrated Pay Later option. It offers our clients not only ways to pay via credit card and electronic checks, but also via a pay later option which essentially is a small loan through one of their affiliiates and approval is same day, with funds going straight to our account. The client portal is also very intuitive and user friendly. Análise coletada por e hospedada no G2.com.

Credit Card processing fees can be a nuance, but that goes with most merchant card processors. although they have an option to charge the client processing fees, there are some limitations and payments made via LawPay doesn't automatically go into our Legal Practice Manageement Software, Clio Manage. Análise coletada por e hospedada no G2.com.

The case management is completed with ease and no issues. The customer support is amazing with great customer features. This was intergrated into our systems with ease and the drive created made it easy to navigate and utilize. We use mycase everyday. Análise coletada por e hospedada no G2.com.

There are alot of features, so picking the ones needed took a little time. A list of features and uses would be great for the future. Some addons would be great if they were with the main features. Análise coletada por e hospedada no G2.com.

LawPay está repleto de recursos intuitivos que atendem a uma variedade de necessidades empresariais. As poderosas ferramentas de relatórios nos permitem acompanhar todas as transações financeiras, facilitando para o nosso contador equilibrar nossas contas. As notificações de pagamento em tempo real no nosso painel e os e-mails correspondentes nos mantêm informados sobre todos os pagamentos recebidos. O recurso “Quick Bill” é um dos nossos favoritos, pois é uma maneira simples de enviar solicitações de pagamento. O recurso “Charge” é muito conveniente para os nossos clientes, porque oferece múltiplas opções de pagamento, ACH, cartão de crédito e o maravilhoso recurso “Pay Later”, onde eles podem solicitar financiamento de uma linha de crédito. É fácil de usar e se integra perfeitamente com outras plataformas que já usamos. Análise coletada por e hospedada no G2.com.

Não podemos realmente nomear nada que não gostemos sobre o LawPay. LawPay, como qualquer outro fornecedor, tem taxas, e ninguém gosta de pagá-las, mas suas taxas são competitivas e sinto que estão em linha com outras empresas semelhantes, então não há reclamação real aí. Análise coletada por e hospedada no G2.com.

LawPay é um sistema excelente. Ele oferece uma interface simples e fácil de usar com fácil upload de faturas, lembretes de transações e outros recursos. Além disso, fornece pagamentos rápidos com taxas relativamente baixas, e as integrações são fáceis de configurar. O processo de integração é direto, e não encontrei nenhum problema desde que comecei a usar o LawPay. A integração também é simples. Análise coletada por e hospedada no G2.com.

Eu gostaria de ver mais recursos para criar faturas dentro da plataforma web em vez de depender de um sistema externo. Além disso, quero acessar mais informações sobre os detalhes do cartão de crédito e localização do cliente, semelhante ao que outros concorrentes oferecem. Também seria útil visualizar o processo de e-mail e transação de forma mais fácil. Análise coletada por e hospedada no G2.com.