Recursos de Software Proativo de Retenção de Clientes
Clique em Artigos e Relatórios para expandir seu conhecimento sobre Software Proativo de Retenção de Clientes
As páginas de recursos são projetadas para fornecer uma visão geral das informações que temos em categorias específicas. Você encontrará artigos de nossos especialistas e relatórios de dados da indústria.
Artigos Software Proativo de Retenção de Clientes
2023 Trends in Customer Support, Automation, and Customer Loyalty
This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Emily Malis Greathouse, director, market research, and additional coverage on trends identified by G2’s analysts.
G2 Launches New Category for Proactive Customer Retention Software
Customer retention is critically important to the longevity of any business that relies on maintaining a subscription-based, SaaS, PaaS, etc., business model. Practical applications for artificial intelligence (AI) have developed to the point where AI can automate customer success and customer support processes. In August, G2 launched the Proactive Customer Retention category under its Customer Service category to accurately represent the growing market of AI applications in customer success and service support functions.
