Reviews Summary: Communication Platform as a Service Software with Community Support Features
Currently there are 3 Communication Platform as a Service software products with Community Support features listed on G2, and together they have generated 748 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Communication Platform as a Service software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 3 Communication Platform as a Service software products that have Community Support features based on those criteria:
- Ease of Use: 9/10 average user rating
- Ease of Setup: 9/10 average user rating
- Quality of Support: 8.7/10 average user rating
To help you compare and find the best Communication Platform as a Service software product with the right Community Support functionality for your business, we have gathered some additional details and FAQs below.
What Communication Platform as a Service products with Community Support features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Communication Platform as a Service software products with Community Support capabilities according to G2 users:
- Vonage Communications APIs (formerly Nexmo) is rated 4.2-stars and has 362 reviews
- Telnyx CPaaS is rated 4.7-stars and has 346 reviews
What Communication Platform as a Service software products with Community Support capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Communication Platform as a Service software products with Community Support capabilities:
- Vonage Communications APIs (formerly Nexmo) is rated 4.2-stars with 362 reviews.
- Telnyx CPaaS is rated 4.7-stars with 346 reviews.
Which software products with Community Support features are the highest rated on G2?
These are the Communication Platform as a Service software products offering Community Support capabilities and have the highest ratings:
- Telnyx CPaaS has received 346 reviews and is rated 4.7-stars.
- Vonage Communications APIs (formerly Nexmo) has received 362 reviews and is rated 4.2-stars.
Review Snippets for Communication Platform as a Service Software with Community Support Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Communication Platform as a Service software with Community Support features. |
Telnyx CPaaS: "They are very willing to help you with any questions and do anything they can in their powers to make it happen."
- Scott P., Property Manager, REALTOR, Small-Business (50 or fewer emp.)
Vonage Communications APIs (formerly Nexmo): "Easy integration with the code. Easy SMS sending."
- Oded S., CTO at IMGN Media, Small-Business (50 or fewer emp.)
RingCaptcha: "I love the fact that the OTP is sent quicker and faster during checkout!"
- Hammed Kayode A., Leadership and Career Coach| Human Capital Development Exp.| Non Profit Management| Education Policy| SDGs Champion| GGA, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Communication Platform as a Service software with Community Support features. |
Vonage Communications APIs (formerly Nexmo): "Fraud risk system has wrongly identified my company as high risk. We have a good reputation worldwide, registered company in the UK and have been running for more than two years."
- Paul L., Director of MOTDgd Ltd and Freelance Developer, Small-Business (50 or fewer emp.)
Telnyx CPaaS: "Getting helpful support on issues like call completion is rare. Most likely, the reply will be along the lines of "we do not see the call hitting our system" and the onus is put back on our team.
I do not know what tools you have at your disposal but leaving your customers without next steps to try or pointing them in the right direction would not fly in our support team."
- Robby T., Small-Business (50 or fewer emp.)
Vonage Communications APIs (formerly Nexmo): "API is unstable. Sometimes I cannot receive SMS."
- Kit Yin L., Enterprise (> 1000 emp.)
|
| These are what users recommend to others considering popular Communication Platform as a Service software products with Community Support capabilities. |
Vonage Communications APIs (formerly Nexmo): "Easy to use. But hey - never encountered a complex SMS solution :)"
- Oded S., CTO at IMGN Media, Small-Business (50 or fewer emp.)
Telnyx CPaaS: "Great pricing . .. well suited support team ... awesome product!"
- Brady K., Owner at Chaotic Ingenuity Enterprises, LLC., Small-Business (50 or fewer emp.)
RingCaptcha: "Offers more value than its price"
- Samuel A., CEO at Techsuit Innovation Lab | Startup evangelist and coach, Enterprise (> 1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Telnyx CPaaS: "Being a small ITSP start up we have challenges with gaining superior quality voice termination and origination and Telnyx has been a great partner and we look forward to furthering our partnership in the years to come."
- Scott P., Property Manager, REALTOR, Small-Business (50 or fewer emp.)
Vonage Communications APIs (formerly Nexmo): "Phone verification on mobile applications. Alerts for monitoring systems."
- Oded S., CTO at IMGN Media, Small-Business (50 or fewer emp.)
RingCaptcha: "Order verification during checkout."
- Hammed Kayode A., Leadership and Career Coach| Human Capital Development Exp.| Non Profit Management| Education Policy| SDGs Champion| GGA, Small-Business (50 or fewer emp.)
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