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Sorry, I can't think of one thing that is helpful Review collected by and hosted on G2.com.
Continued to charge after my pre-paid 1 year contract was up. Caleb, my account manager refused to refund me the one month even though I prepaid over $7,000 for 1 year. Further, Caleb would not give me his supervisor's email or number. Bad leads, some were from other realtors. Waste of money. I don't expect you to post this email, but, don't worry, it will be posted in many other places. Review collected by and hosted on G2.com.
55 out of 56 Total Reviews for Zurple
Overall Review Sentiment for Zurple
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The drip campaigns. Executed at right time, amt of touch, without being pushy or overly aggressive. Review collected by and hosted on G2.com.
Can't get descriptive enough about the buyer requirements, ie, age of home, structure, view of golf/water/preserve Review collected by and hosted on G2.com.
Zurple is a great way to get a ton of low converting leads through Facebook ads. Leads are cheap but you get what you pay for. The automated messages aren't great and didn't get much response. Review collected by and hosted on G2.com.
Leads are very low converting. Once I terminated, ZURPLE imitated me and sent messages to ALL OF MY CLIENTS (Zurple sourced and otherwise) asking if they could continue sending them properties! These are HORRENDOUS business practices and I'm having to put out fires left and right from confused and annoyed clients. Review collected by and hosted on G2.com.
It's difficult to find anything positive due to their deceptive business practices. Review collected by and hosted on G2.com.
They pitched and I bought into a completely different service than what was received. I immediately recognized this and tried to stop and cancel it. They refused to cancel or even pass me along to a supervisor. Their customer service tactics are very slick, they conveniently hang up on you when you are calling them to action, and they strangely have to "call you back" from a better connection on every call. They're literally trying to steal $4200 from me for a few days of nothing I wanted. Review collected by and hosted on G2.com.
Nice platform with landing pages. Ability to see homes the clients favorite and when they are looking. Review collected by and hosted on G2.com.
Customer servicde is challenging. I own a small brokerage and contract with many companies for real estate services for my agents. Zurple does not take phone calls. You have to put in a ticket request and wait for them to tell you when someone will call. You get a window and have to sit by your phone. The caller ID has an odd name when they call that looks like It is a telemarketer. Zurple used to have great customer service. They have gone downhill. I used to be able to call and someone would answer. Hopefully It gets better as they say It will. Review collected by and hosted on G2.com.
The account manager that disappeared, including his phone being disconnected shortly after taking my payment information. Review collected by and hosted on G2.com.
Receiving a website platform that was not legible, unlike anything I've ever seen, and poor customer support that could barely speak English. Along with no access to my account manager. Review collected by and hosted on G2.com.
The intelligence-based, automated, constant contact of my very large database is extremely important to us. It also allows us to automatically make the, sometimes necessary, large number of 'soft-touches' that are required before a new lead engages, at which point we can take over the client's care personally. Also, our account representative is always very prompt in responding to questions, concerns, or changes we ask to make. Review collected by and hosted on G2.com.
Cost is fairly high, depending upon the number of services. There are also certain lead generating services that don't integrate with the Zurple lead capture system, i.e. social media forms. Review collected by and hosted on G2.com.
Zurple automates follow up AND notifies agents about the results of interactions. For those who are not "quite ready" Zurple allows you to "set it and forget it" until such time as the prospect is ready to become a real client. For prospects in the "dormant" stage, they interact with Zurple until they are ready. Review collected by and hosted on G2.com.
The pictures displayed could be better. It does not allow the recipient to optimize by device which would help. Review collected by and hosted on G2.com.
Leads are OK, I do like the CRM or Back office. Review collected by and hosted on G2.com.
Customer service is a joke. The sales team promises things that are not delivered. Client Search parameters are very limited. You do not own the URL of your site. Review collected by and hosted on G2.com.
