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The support team members were very kind. They were very clear were their explanations. They were patient as I continued to fix the issue on my end. They were always ready with an answer or explanation to my issues. Review collected by and hosted on G2.com.
Nothing about it that I disliked! Everything seems to be running smoothly. Review collected by and hosted on G2.com.
45 out of 46 Total Reviews for Zonos
Overall Review Sentiment for Zonos
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What I liked best about Zonos is the resources they provide through thier portal. Zonos provides great reading material to help your business from international shipping guidlines, definitions and more. Our team also appreciated the amount of support our onboarding manager gave. Review collected by and hosted on G2.com.
Zonos provides everything they need to within the reporting portal but when exporting to excel, some columns seem duplicated and can make it hard to get the full picture. Review collected by and hosted on G2.com.
I have had a few Tariff providers over the years. I have to say that since joining up with Zonos, things have been pretty smooth and easy.
Zonos turnaround time is absolutely amazing. Review collected by and hosted on G2.com.
I have yet encountered a moment od dislike. Review collected by and hosted on G2.com.
The app makes it easy to search for harmonized codes for items and makes it easier to provide necessary customs paperwork. Review collected by and hosted on G2.com.
Don't find any issues with it that I dislike. It's pretty easy to use. Review collected by and hosted on G2.com.
It has a very intuitive and easy-to-use interface that allows me to perform multiple activities in a fairly simple way, the ease with which it performs the calculations is quite surprising which allows me to perform my administrative tasks in terms of calculating taxes from one much faster, simpler and more efficient, which has been a great help in my e-commerce to expand my clients in a much easier way, the customer service team is simply great, they respond in short periods of time in a very friendly way and above all with the exact solution to your problem. Review collected by and hosted on G2.com.
To be honest, I have no major complaints about the use of this application, it may be that it has many problems in terms of performance in the sense that the image gets stuck or the system stops responding, but nevertheless it is enough to contact support technique and in less than 10 minutes the problem will be solved. Review collected by and hosted on G2.com.
For a small business that was expanding into the world of international shipping, Zonos checked all the boxes. It is easy to use, gave accurate results, and the customer service has been amazing. We can't thank Taylor and his team enough for all the help and support. Review collected by and hosted on G2.com.
There is really nothing to complain about. I wish the customs agents would be a little more accurate in their end to make sure that the quote from Zonos and what is billed is 100% accurate. There is nothing Zonos can do about this though, just one of the quirks of international shipping. Review collected by and hosted on G2.com.
As we were looking to expand our ecommerce footprint to include the world, we were recommended Zonos (formerly iGlobal) from our shipping partner. They had all of the features we were looking for, shipping quotes, taxes and duties, local currencies, and the most important for us, fraud protection to help vet an online order, giving us the confidence in a "ship" or "don't ship" scenario after they review orders. With a very high percentage of passing orders, this proved to be a great addition to our online ecommerce site, in effect opening up the world.
Direct plug in to Magento made the installation a snap, and their team took time to understand our business and make setup and installation a snap.
Zonos support team is extremely engaged, both on the technical support side, as well as their customer agent side helping to ensure all ecommerce transactions are handled smoothly and efficiently, and extremely responsive to support requests. Review collected by and hosted on G2.com.
We have requested some additional features, such as gathering abandoned shopping cart information and customer information for orders not completed, and working with their team to see what options may be available moving forward. Zonos has always been interested in our needs and accommodating to any feature requests we've inquired about. In short, they care and have a genuine interest in being a better product consistently. Review collected by and hosted on G2.com.
I selected Zonos for its ability to seamlessly prepare, display, and execute on a total landed cost solution for my international customers - it automatically calculates duty/taxes based on origin and destination, plus delivers shipping options/flat rates where I need them. Once set up - it's great! Review collected by and hosted on G2.com.
Nothing, really. I found a few quirks here and there during implementation, but the team was quick and responsive in getting me squared away. Review collected by and hosted on G2.com.
The integration in to our website is outstanding but the quick, attentive and caring customer service has been outstanding. From on boarding to installation to ongoing check ins really is second to none.
Zonos has opened up the world to our business and we are seeing the benefits on our bottom line. Review collected by and hosted on G2.com.
Would like to receive our funds from sales more promptly. Review collected by and hosted on G2.com.
