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Zoho Desk Reviews & Product Details - Page 100

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Zoho Desk Overview

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What is Zoho Desk?

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.

Zoho Desk Details
Product Website
Discussions
Languages Supported
Arabic, Danish, German, English, French, Hebrew, Hindi, Indonesian, Italian, Japanese, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Telugu, Turkish, Chinese (Simplified)
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Product Description

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

How do you position yourself against your competitors?

More features, better ROI and no hidden conditions at just a fraction of the cost! Make your customers happier and agents more productive with Zoho Desk.Upgrade your customer service with the best software in the industry. Zoho Desk - faster, smarter alternative to other Help desk softwares in the Market.

Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,459 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646
Description

Zoho Corporation is a software development company, privately held and profitable. It offers beautifully smart software to help you grow your business. With over 50 million users worldwide, Zoho's 45+ products aid your sales and marketing, support and collaboration, finance and recruitment needs, with the long term vision to transform the way you work. Our Global HQ is in Chennai, India, and the US HQ is in Austin, Texas.

KJ
Overview Provided by:
Kavirajan Joseph

Zoho Desk Integrations

(27)
Verified by Zoho Desk
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3CX

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Asana

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ChatGPT

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ControlHippo

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HMS Essette

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HubSpot Sales Hub

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Intermedia Contact Center

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Jira

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Landbot

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Mailchimp Transactional Email (formerly Mandrill)

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Make

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Microsoft 365

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Microsoft Sentinel

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Shopify

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Slack

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Stripe Connect

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Telegram Bot

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WhatsApp Business Platform

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WooCommerce

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Zoho Books

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Zoho CRM

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Zoho Cliq

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Zoho Mail

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Zoho SalesIQ

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Zoho Sprints

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creditonline

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Recent Zoho Desk Reviews

BN
Brian N.Small-Business (50 or fewer emp.)
5.0 out of 5
"Zoho Desk was what our team needed."
Easy to use and implement. Excellent Support.
Read more
RF
Rigoberto F.Enterprise (> 1000 emp.)
4.0 out of 5
"Great benefits at an affordable price!"
Overall, I am impresed with the number of functionalities the enterprise version offers. Its ease of use is also an important aspect. It is a fairl...
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Works out of the box"
Works out of the box. You can configure easily & quickly. It is easy for our customers.
Read more

Zoho Desk Pricing

Exclusive savings on Zoho Desk through G2 Deals

With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.

How to claim this offer

Sign up for a free trial by clicking the claim offer button and using code "ZDESKG2DEALS." When you decide to purchase you will receive 50% off all plans, (up to $100).

Deals
$7-20/agent/month
$14-40/agent/month
50% off
FREE
$0.00
Express
$7.00
STANDARD
$14.00
PROFESSIONAL
$23.00
See all 5 Zoho Desk pricing levels
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2 people requested security information

Zoho Desk Media

Zoho Desk Demo - Highly-anticipated Dark Theme
Sorts tickets into columns based on the status.
Zoho Desk Demo - Instant solution to the problem.
Your customers are happier when they can find answers without having to wait for them.
Zoho Desk Demo - Team Feed
Bring hallway conversations to your screen.
Zoho Desk Demo - Sentiment Analysis on Tickets
Zia dives into the feelings of every thread in a conversation.
Zoho Desk Demo - The Headquarters
Get the big picture and the specifics in a single dashboard.
Zoho Desk Demo - Mobile Apps
Support your customers from anywhere, at anytime.
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Official Downloads

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Video Reviews

Review by Taurai M.
Zoho Desk review by Taurai M.
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6,299 Zoho Desk Reviews

4.4 out of 5
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6,299 Zoho Desk Reviews
4.4 out of 5
6,299 Zoho Desk Reviews
4.4 out of 5

Zoho Desk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Zoho DeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PV
Operations Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoho Desk?

User friendly.

Easy for navigation

Able to connect with all team members Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

There should me more manual to use this application user firedly Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

For attendance regularization on daily basis. Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk
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Hi, Pranita.

We are happy to hear this feedback from you. You can use the below link to view the KB articles category specific to Zoho Desk. Kindly drop an email to support@zohodesk.com if you need more assistance. We'll update our team to enhance the KB articles further.

https://help.zoho.com/portal/en/kb/desk

Regards - Theo | Zoho Desk

Helpful?
Share
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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Zoho Desk?

Zoho Desk provides unified customer support through its streamlined ticketing system, empowers users with self-service options like a comprehensive knowledge base, and enhances team collaboration with insightful analytics and versatile integration capabilities. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

There are no features within Zoho Desk that are disliked.It was very ease to use and have a great customer support Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Zoho Desk empowers users by providing a user-friendly platform that centralizes communication channels, simplifies issue resolution through efficient ticketing, and enhances overall satisfaction with self-service options. It ensures a smooth and positive customer experience by offering tools that make it easy for support teams to address and resolve user concerns promptly and effectively. Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk
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Hi, there.

We are happy to hear this feedback from you. Keep exploring the features and your suggestions coming.

Regards - Theo | Zoho Desk

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CC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Zoho Desk?

We appreciate the tracking of our customers thanks to the tracking of emails. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

The setup is quite delicate, despite this, we are proud to trust this company. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Currently, we do not have a problem with this company. Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk
Editedit

Hello Corentin.

We are happy to hear this feedback from you. Your suggestions to come.

Regards - Theo | Zoho Desk

Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Desk?

1) Easy to use

2) Great support

3) Highly Configurable Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

1) The administration interface is very comprehensive but not intuitive. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

1) Stream line customer service requests

2) Understand workload and distribute it Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk
Editedit

Hello there,

We are happy to hear this feedback from you and share the concern regarding the UI with our product team.

Regards - Theo | Zoho Desk.

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DH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Desk?

The integration part to different channels are easy and fantastic Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Nothing as of now and Love all the facts Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

I had issues with getting to one zone to answer the question from multiple channels, The ticketing options are just another best feature Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk
Editedit

Hi, Delshad.

We are happy to hear this feedback from you. If you need any assistance from our support team, feel free to reach us at support@zohodesk.com.

Regards - Theo | Zoho Desk

Helpful?
Share
Admin Approval Link
TN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Zoho Desk?

That I was able to answer emails and have all of our tickets in one place Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

The fact that it is so difficult to do Bulk functions that are over 50 tickets. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

They are trying to help me figure out how to Bulk Close tickets Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk
Editedit

Hello Tammy,

We are happy to hear this feedback from you. When the number of tickets to be updated is more than 50, you can use the mass update where you can create a custom view with the specific filter to group the tickets and select the 50 tickets from the list view to enable the checkbox ("select all the tickets from this view"). Once done, you can update more than 50 tickets at a time or all the tickets that is listed under a custom view.

Regards - Theo | Zoho Desk.

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PM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Desk?

So easy to get up an running and easy to customise so works exactly as we want it to. Not padded with loads of features that will never be used, every feature has a purpose. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Nothing I have tried various simlar products but this seems to have taken over as the best. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Easy to use platform that our users can use and adapt to without a big learning curve. Review collected by and hosted on G2.com.

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Response from Micheal Jeshua Aswin of Zoho Desk
Editedit

Hi, Paul.

We are stoked to hear this feedback from you. Keep exploring the product and your suggestions coming.

Regards - Ash | Zoho Desk

Helpful?
Share
Admin Approval Link
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
Incentivized Review
What do you like best about Zoho Desk?

Real-life and real-time one-on-one B2B communication and E-Marketing optimisation campaign.

File sharing and sales optimisation.

Robust and easy settings and plugins. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

ZD has it all that any organization would require to have seamless and user SAP store user satisfaction. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Google workspace integration to streamline customer engagement and social media marketing. Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk
Editedit

Hello Andrew,

We are happy to hear this feedback from you. Keep exploring the features and your suggestions coming.

Regards - Theo | Zoho Desk.

Helpful?
Share
Admin Approval Link
NT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho Desk?

The rich amount of features and configurations Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Support is complicated sometimes, as it takes you to a library Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Track of tickets and support cases Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk
Editedit

Hi, Naji.

We are happy to hear this feedback from you. If you couldn't get suffice details within the support documents provided within the UI, kindly drop an email to support@zohodesk.com with the queries and issues regarding Zoho Desk, we'll check and assist you further.

Regards - Theo | Zoho Desk.

Helpful?
Share
Admin Approval Link
BJ
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Zoho Desk?

The ticketing system ; assinging .creating tickets to make the system easy. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Confusing and need assistance to explore all features. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

Making it easier to track items Review collected by and hosted on G2.com.

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Response from Theo Zoho Desk of Zoho Desk
Editedit

Hello Bhavya,

We are happy to hear this feedback from you. Kindly drop an email to support@zohodesk.com, our team will assist you further.

Regards - Theo | Zoho Desk.

Helpful?
Share
Admin Approval Link

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