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6,247 Zoho Desk Reviews
Overall Review Sentiment for Zoho Desk
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It is full of tools that are extremely useful for the day-to-day life of a digital business. Review collected by and hosted on G2.com.
The first steps are a bit confusing, but it's just a matter of time Review collected by and hosted on G2.com.
It is an intuitive tool, and its resources allow the organization of the departments involved in the support process at all levels, which gives me flexibility in management and follow-up. Review collected by and hosted on G2.com.
One of the features that could improve is the customization capability for the knowledge base.
I would like to be able to put my front-end team and designers to print the visual identity of my product on the platform, so my customers would have a more white label experience and not feel the transition from one solution to another so much. Review collected by and hosted on G2.com.
Zoho desk is a great and easy to implement platform for small-medium size organizations. It efficiently allows to serve customers by automating customer support functions, such as query management and support handling, remote assistance feature to solve an issue in real time.
Further, its process automation feature is great, allowinh series of actions to be automated that enables stakeholders to be notified of which actions to take.
It also provides timely and deep insights via ratings/ scorecards, to measure the effectiveness of customer support. Review collected by and hosted on G2.com.
Sometimes the user interface feels a bit laggy when launching new workstreams or handling new ticket queries. Further, the platform faces connectivity issue from time to time.
The setting up of automated actions can take a while to get useed to, so zoho can improve in this area. Review collected by and hosted on G2.com.
Personalisation, the fee, the setup is fast and easy Review collected by and hosted on G2.com.
When d'ont use IM functionalities, there is no option to reunite contacts by group and manage data this way Review collected by and hosted on G2.com.
Zoho was a very easy to use program from the get go, for myself and for my staff within my organization. I am very pleased thus far with the features. Review collected by and hosted on G2.com.
I am confused regarding the 'Free' for less than 3 agents description when I signed up for this. I am the only IT professional using it as an agent, the rest of the employees only submit tickets. Now I am bing asked to pay. I am confused on that. Review collected by and hosted on G2.com.
customer service is really good, professional and helpful Review collected by and hosted on G2.com.
It has lots of features I'm looking for. The best part is the note-exporting functionality. Review collected by and hosted on G2.com.
At first, we are Zoho users of multiple modules and if we need to expand to a help desk, it would naturally be Zoho Desk. It is an easy to use took but first we are exploring API integration to automate processes with our tool.
Had some issues initially but solved promptly by Zoho support. Review collected by and hosted on G2.com.
As I am not a well seasoned programmer, besides the online documentation, which is very complete, I would like some samples of the coding and JSON structures. For example substructures in JSON as required by Create Ticket API and inserting Contact information. Review collected by and hosted on G2.com.
We are extremely happy with this product. It's easy to use, super user friendly, our support team gets notified really fast. You can track all your customer requests, and you can get notified when someone replies. Review collected by and hosted on G2.com.
It's hard to personalize the reports. Sometimes the stats are not accurate with the volume of tickets and the response times. Review collected by and hosted on G2.com.
Possibility of using artificial intelligence, appearance, and intuitive settings are strong points. Review collected by and hosted on G2.com.
Technical support and knowledge base in English. This may make implementation a bit difficult. Review collected by and hosted on G2.com.
